Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Steven Le

City Of Weldon Spring

Summary

Dynamic professional with extensive experience at Amazon, excelling in process optimization and quality assurance. Proven ability to enhance operational efficiency and train teams effectively. Skilled in problem-solving and metrics tracking, consistently identifying improvements that streamline workflows and elevate performance. Committed to fostering collaboration and maintaining safety compliance in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon
St. Louis
10.2024 - Current
  • Assisted in coordinating daily operational tasks and schedules for the team.
  • Communicated effectively with team members to facilitate task completion, reduce costs, and meet metric goals.
  • Supported process improvements by identifying inefficiencies in workflows.
  • Trained new process assistants and associates on standard practices and safety protocols.
  • Participated in team meetings to discuss operation updates and goals.
  • Provided support to team members in resolving process-related issues.
  • Identified areas for improvement and recommended solutions to optimize processes.
  • Coordinate with downstream partners to facilitate the efficient flow of packages in order to meet customer needs.
  • Communicate and collaborate with leaders to ensure an efficient flow of operations.
  • Identifying, troubleshooting, and resolving issues to ensure the movement of packages according to schedule.
  • Flexibility to adapt to any role in multiple areas of operations.

Warehouse Fulfillment Associate

Amazon
St Louis
07.2021 - 10.2024
  • Prepared and sorted products for shipment in a fast-paced warehouse environment.
  • Collaborated with team members to optimize unloading and loading of freight according to the schedule.
  • Trained new associates on safety protocols and operational procedures.
  • Assisted in daily counts to ensure inventory accuracy and integrity.
  • Communicated effectively with team members on matters related to work assignments.
  • Labeled containers correctly for product identification purposes.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
  • Adhered strictly to company policies regarding quality control measures throughout the shipping process.
  • Fostered positive working relationships with internal staff members while providing superior customer service.

Pharmacy Technician

Walgreens
08.2015 - 01.2017
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Entered and processed patients' prescriptions into internal system.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Cooperating alongside a team of technicians to assist Pharmacist in solving problems that may occur in the process of filling prescriptions, while maintaining day-to-day assignments and workflow within the pharmacy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Provided training and guidance into internal system use, handling of customers, prescriptions, and insurances to new employees.

Education

High School Diploma -

Francis Howell High School
Saint Charles, MO
06.2009

Some College (No Degree) - Web Design

St. Charles Community College
Cottleville, Missouri

Skills

  • Quality assurance and control
  • Problem solving
  • Computer proficiency
  • Metrics tracking
  • Communication
  • People
  • Preparation
  • Training and mentoring
  • Effective communication
  • Process flows
  • Safety compliance
  • Operation optimization
  • Continuous improvement
  • Flexibility

Certification

  • CPhT - Certified Pharmacy Technician (2015-2017)
  • Certificate in Web Design(2013)

Accomplishments

Involved in multiple record-breaking days in terms of volume processed throughout multiple peak season.

Timeline

Process Assistant

Amazon
10.2024 - Current

Warehouse Fulfillment Associate

Amazon
07.2021 - 10.2024

Pharmacy Technician

Walgreens
08.2015 - 01.2017

High School Diploma -

Francis Howell High School

Some College (No Degree) - Web Design

St. Charles Community College

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Steven Le