Steven Hoehn
Excelsior Springs
Summary
Dynamic Sales Floor Supervisor with proven leadership in training teams, enhancing customer service, and managing inventory. Committed to driving operational excellence and fostering collaboration to achieve sales goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Sales Floor Supervisor
Total Wine & More
Liberty
08.2023 - Current
- Supervised sales floor operations and ensured team adherence to company standards.
- Trained new employees on product knowledge and customer service best practices.
- Managed inventory levels and organized product displays for optimal visibility.
- Assisted customers with product selection and provided tailored recommendations.
- Conducted regular stock audits to maintain inventory accuracy and availability.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Collaborated with management to implement promotions and seasonal displays effectively.
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Initiated corrective actions to address issues related to employee conduct or performance expectations.
- Coached employees on sales techniques and best practices, improving upselling.
- Delegated tasks to ensure smooth workflow and productivity. to maintain efficient workflow.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
- Coordinated with vendors for product delivery schedules and managed product restocking efforts throughout the day.
Correctional Officer
Lansing Correctional Facility
Lansing
10.2015 - 12.2020
- Monitored inmate activities to maintain safety and security within facility.
- Conducted regular inspections of cells and common areas for contraband.
- Enforced facility rules and regulations to promote order and discipline.
- Responded promptly to emergencies, coordinating with staff for effective resolution.
- Documented incidents and maintained accurate records of inmate behavior.
- Collaborated with mental health professionals to address inmate concerns and needs.
- Trained new staff on procedures, protocols, and safety practices in the facility.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Maintained clear and open communications with facility areas to support safe operations.
Patrol Officer
Allied Universal
Napa
04.2017 - 08.2018
- Conducted regular patrols to detect and prevent suspicious activities.
- Patrolled assigned areas to detect criminal activity and provide public safety.
- Responded to radio dispatches regarding disturbances or criminal acts in progress.
- Responded promptly to incidents, providing assistance and support.
- Enforced rules and regulations to maintain a secure environment.
- Collaborated with local law enforcement during investigations and emergencies.
- Monitored premises to ensure safety and security of clients and employees.
- Engaged with the community to foster positive relationships and trust.
- Completed detailed reports on daily activities and incidents for records.
- Attended regular training sessions on new law enforcement techniques and procedures.
- Assisted with crowd control at special events or protests.
Crew Member/Balloon Handler
Ballons above Valley
Napa
06.2015 - 04.2017
- Assisted with balloon setup and preparation for events and functions.
- Delivered exceptional customer service to enhance client and guest experiences during balloon events.
- Operated equipment for inflating and arranging balloons efficiently and safely.
- Coordinated with team members to streamline event execution and improve operational efficiency.
- Maintained cleanliness and organization of work areas and balloon storage facilities.
- Followed safety protocols while handling balloons and related supplies during events.
- Communicated effectively with clients to understand their balloon design preferences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Engaged with guests in a friendly manner during events. to deliver quality customer service.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
Vallejo High School
Vallejo, CA06-2007
Skills
- Sales strategies
- Customer service
- Sales planning
- Visual merchandising
- Inventory management
- Stock auditing
- Cash handling
- Employee training
- Team leadership
- Staff supervision
- Time management
- Problem solving
- Effective communication
- Keyholder
Certification
- Total Spirits professional certified in Wine, Spirits, Beer
- Cicerone certified
Timeline
Sales Floor Supervisor
Total Wine & More
08.2023 - Current
Patrol Officer
Allied Universal
04.2017 - 08.2018
Correctional Officer
Lansing Correctional Facility
10.2015 - 12.2020
Crew Member/Balloon Handler
Ballons above Valley
06.2015 - 04.2017
High School Diploma -
Vallejo High School