Summary
Overview
Work History
Education
Skills
Timeline
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Steve Laird

Springfield

Summary

Dynamic professional with a proven track record at Diversified Resources Inc., excelling in negotiation and relationship building. Leveraging strong communication and problem-solving skills, I successfully managed land assets and secured profitable agreements, enhancing client satisfaction and expanding the company’s market presence. Committed to delivering exceptional customer service and fostering positive member relations.

Overview

21
21
years of professional experience

Work History

Front Desk Agent

Chesterfield Family Center
10.2023 - 06.2025
  • Interacted with members to meet their needs.
  • Was responsible for selling different types of yearly memberships in regard to seniors, adults, and youth.
  • Exercised communication skills in giving tours when requested by a non-member to view the facility.
  • Handled incoming calls professionally. Answered questions about the facility and sought to find a solution to any customer or member issue. Would hand off, if needed, to appropriate personnel.

Alarm Monitor

Johnsons Controls Call Center
04.2022 - 05.2023
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Was promoted three times in the space of a year.

Petroleum Land Manager

Diversified Resources Inc.
03.2004 - 02.2018
  • Negotiated Oil and Gas and Surface lease agreements with clients, ensuring maximum profitability and client satisfaction.
  • Analyzed data from multiple sources to inform decision-making processes regarding Oil and Gas acquisitions or disposals.
  • Managed land assets for optimal utilization and increased revenue generation.
  • Coordinated with legal counsel to resolve property disputes, protecting company interests and maintaining positive relationships with surface and mineral holders..
  • Secured necessary permits for various projects in accordance with local regulations, expediting project timelines while adhering to legal requirements.
  • Spearheaded acquisition of new properties, expanding the company''s portfolio and market presence.
  • Kept leased properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates. Paying particular attention to landowner concerns.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.

Education

No Degree - Business

Studied Business – Oklahoma City University, Ok
Oklahoma City, OK

High School Diploma -

Littleton High School
Littleton, CO
05-1973

Skills

  • Customer service
  • Problem-solving skills
  • Member relations
  • Listening skills
  • Front desk management
  • Relationship building
  • Communication skills

Timeline

Front Desk Agent

Chesterfield Family Center
10.2023 - 06.2025

Alarm Monitor

Johnsons Controls Call Center
04.2022 - 05.2023

Petroleum Land Manager

Diversified Resources Inc.
03.2004 - 02.2018

No Degree - Business

Studied Business – Oklahoma City University, Ok

High School Diploma -

Littleton High School

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Steve Laird