Steve Brand
SAINT LOUIS
Summary
Customer-focused professional with successful 22-year career in Service sector. Dynamic successful applying Customer Service and Leadership in busy business environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service and Parts Manager
Tracker Marine Boat Center
04.2000 - Current
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
South County Technical High School
Sunset Hills, Mo.01.1987
Skills
- Ordering Parts
- Staff Training
- Customer Relations
- Forklift Operation
- Vendor Relations
- Corrective Actions
- Coordinating Paperwork
- Performance Goal Achievement
- Managing Parts
- Cash Register Operations
- Customer Inquiries
- Performance Improvement
- Operations Management
- Profits and Losses Tracking
- Employee Performance Evaluations
- Improving Customer Satisfaction
- Microsoft Office
- Hardworking and Reliable
- Complex Problem-Solving
- Energetic and Positive
- Accounts Payable and Accounts Receivable
Certification
Mercury Marine Certified Technician and Service Manager.
Timeline
Service and Parts Manager
Tracker Marine Boat Center
04.2000 - Current
High School Diploma -
South County Technical High School
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