Sterling White
Kansas City
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experience by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Retail Associate
Hibbett
07.2024 - Current
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Specialist
HELP Plumbing Heating Cooling & Electric
09.2023 - 12.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
MVP Air Conditioning, Heating, Plumbing & Electric
12.2022 - 08.2023
- I help customers book appointments with any AC/Heating, Plumbing and Electrical needs
- I help with telling them about membership that helps them save money and build great relationships with them as well
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Met customer call guidelines for service levels, handle time and productivity
Car Wash Attendant
GO Car Wash
10.2022 - 06.2023
- Kept customer areas clean and tidy to maintain professional, hygienic standards
- Cleaned and polished vehicle interiors and exteriors to high standards
- Achieved customer satisfaction by providing high-quality professional service
- Greeted customers and assessed needs to recommend suitable car wash services
- Followed safety guidelines for cleaning vehicles and equipment
- Took trash out at the end of shifts
- Cleaned tunnel at end of shifts
Fedex Ground Package Handler
FEDEX GROUND
04.2022 - 12.2022
- Followed verbal and written instructions to properly move and ship products
- Assembled, sealed, and loaded packages into correct trucks
- Used hand-held scanners and physical logs to accurately track item movements
- Proved successful working within tight deadlines and a fast-paced environment
- Followed safety regulations to maintain safe work environment
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Maintained clean, orderly work environment free of hazards
Education
High School Diploma -
Aiken High School
Cincinnati, OH05.2021
Skills
- Money Handling Abilities
- Document Control Closing Sales Active Listening Team Development Typing Proficiency
- Customer Relationship Management
- Sales Expertise
- Customer Consulting
- Positive and engaging demeanor
- Merchandise display
- Store maintenance
- Sales proficiency
Timeline
Retail Associate
Hibbett
07.2024 - Current
Customer Service Specialist
HELP Plumbing Heating Cooling & Electric
09.2023 - 12.2024
Customer Service Representative
MVP Air Conditioning, Heating, Plumbing & Electric
12.2022 - 08.2023
Car Wash Attendant
GO Car Wash
10.2022 - 06.2023
Fedex Ground Package Handler
FEDEX GROUND
04.2022 - 12.2022
High School Diploma -
Aiken High School
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