Sterling Foote
Saint Louis
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable with strong ability in communication. Offering proactive and punctual with a team-oriented mentality.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Team Leader
Chick Fill A University City
St Louis, MO
10.2023 - Current
- Supervised team operations to ensure high-quality customer service and satisfaction.
- Trained new employees on operational procedures and best practices.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Resolved customer inquiries and complaints promptly, maintaining positive relations.
- Monitored food safety standards and compliance with health regulations across shifts.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Golf Cart Attendant
City Odf University City
St Louis, MO
07.2023 - 09.2023
- Maintained cleanliness and organization of driving range facilities to enhance guest experience.
- Assisted customers with equipment rental and ensured proper usage of golf balls and tees.
- Provided excellent customer service, responding to inquiries and resolving issues efficiently.
- Operated range machinery, including ball dispensers and cleaning equipment effectively.
Pool Desk Attendant
City Of University City
Saint Louis, MO
07.2023 - 09.2023
- Managed customer complaints and rectified issues to complete satisfaction.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed front desk, greeting students and visitors.
- Welcomed large volume of guests and improved overall customer service.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Package Handler
FedEx
Saint Louis, MO
09.2022 - 03.2023
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
- Handled packages safely while unloading and transporting.
- Protected merchandise from losing stock or theft.
Concession Stand Attendant
City Of University City
Saint Louis, MO
05.2022 - 08.2022
- Opened and closed stand properly by turning on or shutting down machines and warming and storing food properly.
- Prepared bills, handled cash and credit card transactions and distributed change.
- Stocked and restocked food and equipment items as necessary.
- Operated cash registers, counted money and logged daily sales and expenditures.
- Greeted customers, answered questions and provided food and drink recommendations.
- Cleaned and polished counters, equipment and tables.
Education
High School Diploma -
University City Sr High School
University City, MO05-2022
Skills
- Safety and Security Procedures
- Guest Amenities
- Credit and Cash Payments
- Decision Making
- Customer Service
- Basic Food Service
- Phone and Email Etiquette
- Feedback Collection
- Teamwork and Collaboration
- Computer Skills
- Attention to detail
- People management
- Complex Problem-solving
Certification
- ServSafe CERTIFICATION
ServSafe Food Handler covers five key areas: basic food safety, personal hygiene, cross-contamination & allergens, time & temperature, and cleaning & sanitation.
- People Manager Qualification (PMQ)
Earners of the People Manager Qualification have demonstrated their knowledge and skills in: Effective Communication, Performance Management, Team Leadership and Situational Judgement.
Timeline
Team Leader
Chick Fill A University City
10.2023 - Current
Golf Cart Attendant
City Odf University City
07.2023 - 09.2023
Pool Desk Attendant
City Of University City
07.2023 - 09.2023
Package Handler
FedEx
09.2022 - 03.2023
Concession Stand Attendant
City Of University City
05.2022 - 08.2022
High School Diploma -
University City Sr High School