Stephen Baldwin
Lee's Summit
Summary
Results-driven logistics professional with nearly nine years of 3PL experience in account management and operations. Skilled in managing customer relationships, resolving complex transportation challenges, and delivering efficient logistics solutions across LTL, FTL, intermodal, and flatbed modes. Known for strong client partnerships, operational excellence, and customer-focused service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
LTL Operations Analyst
Traffix Logistics
Chicago
07.2024 - Current
- Overseeing LTL operations for 5 accounts
- Managed shipments from creation through delivery, including load building, pickup scheduling, shipment tracking, and proactive issue resolution.
- Audited carrier invoices for accuracy by reviewing carrier tariffs, contracts, and applicable transportation charges.
- Managed and resolved damage and shortage claims, ensuring timely investigation and communication with all parties involved.
- Addressed customer concerns and escalations, delivering effective solutions while maintaining strong customer relationships.
Customer Account Specialist
C.H. Robinson
02.2021 - 07.2024
- Initiate and maintain communication with clients to assess ongoing needs and coordinate additional shipments, demonstrating a keen ability to anticipate and fulfill customer requirements. (Managed 7 accounts)
- Communicate shipment updates proactively and accurately
- Coordinated with cross-functional teams to enhance service delivery.
- Streamlined workflows to improve efficiency in account management tasks.
- Analyzed customer data to identify trends and improve satisfaction.
Multimodal Operations Lead
C.H. Robinson
11.2017 - 02.2021
- Led daily operations to ensure efficient workflow and timely deliveries.
- Coordinated logistics activities among customers, carriers, and internal teams to ensure seamless operations.
- Evaluated customer shipping requirements and selected the most effective transportation mode, including LTL, TL, consolidation, intermodal, and flatbed solutions.
- Directed team of 5+ to optimize workflow through coaching and guidance.
- Tracked and traced shipments to enhance customer service and satisfaction.
- Coordinated appointment scheduling through phone, email, and company website to enhance customer engagement.
Education
Associate Degree - Spanish
Johnson County Community College
Overland Park, KSHighschool Diploma -
Lee's Summit Community Christian Academy
Skills
- Customer Relationship Management
- Transportation & Logistics Expertise
- Account Management & Client Retention
- Supply Chain Operations Management
- Freight Audit & Cost Analysis
- Claims Resolution & Problem Solving
Languages
- English
- Spanish
Accomplishments
- Earth Guardians Founder 2022
Certification
- TEFL Certification 10/2021-5/2022
Timeline
LTL Operations Analyst
Traffix Logistics
07.2024 - Current
Customer Account Specialist
C.H. Robinson
02.2021 - 07.2024
Multimodal Operations Lead
C.H. Robinson
11.2017 - 02.2021
Associate Degree - Spanish
Johnson County Community College
Highschool Diploma -
Lee's Summit Community Christian Academy