Stephanie Woodard
Arnold,MO
Summary
Healthcare professional with solid foundation in clinical administration and support. Known for enhancing operational efficiency and contributing to cohesive team environment. Highly adaptable and reliable, consistently prioritizing collaborative efforts and achieving positive outcomes. Proficient in patient coordination and administrative duties, ensuring smooth functioning of clinical operations. Utilizes strong organizational and communication skills to coordinate effectively with medical staff and patients. Knowledge of healthcare protocols and administrative procedures, contributing to efficient and high-quality patient care. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
Work History
Clinical Support Administrator
Lumeris
10.2016 - 12.2024
- Reviewed for accuracy, updated errors and routed for review 100-150 authorizations a day
- Maintained daily schedule for department faculty; maintained open communication with nurses and peers regarding their schedules.
- Exhibited strong leadership qualities while training new staff members on relevant procedures, processes, and protocols
- Utilized excellent organizational and communication skills to coordinate patient care
- Resolved any issues that arose in a timely manner through problem-solving techniques
- Facilitated communication between clinicians, nurses, facilities and patients
- Demonstrated ability to provide superior customer service and support in a medical environment
- Performed accurate data entry for patient information into EHR system
- Processed incoming requests from physicians for laboratory tests, durable medical equipment, hospital stays, and skilled nursing
Liaison/ Trainer/Customer Service Representative
Medical West
03.2011 - 10.2016
- Initiated and facilitated pre-determination process
- Supplied all documentation required during pre-certification process to insurance companies
- Contacted appropriate insurance companies for benefit verification and pre-certification of home medical equipment; notified member for pre-payment of un-coded services.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions
- Skilled at working independently and collaboratively in a team environment
Liaison/Customer Service Representative
SSM Home Medical Equipment
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives
Liaison/ Customer Service Representative/Medical Records File Clerk
American Home Patient
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions
- Gathered, organized and input information into digital database
Education
High School Diploma -
Rosati-Kain
St. Louis, MOSkills
- Managed care plans
- Third Party Payers
- Interpersonal Communication
- Insurance and billing knowledge
- Time management capabilities
- Professionalism and ethics
- Clinical documentation management
- Data entry efficiency and accuracy
- Internal and external customer communication
- Reliability
- Adaptability and flexibility
- Microsoft office
- Medical billing
- Medical terminology proficiency
- Multitasking and organization
- Administrative support
- Staff training
- Member account management
- Customer relations, consulting and education
- Microsoft outlook
- ICD-10
Accomplishments
- Strengthened leadership skills by completing a year long leadership training program at Lumeris.
- Trained numerous colleges in all of my employment positions.
Timeline
Clinical Support Administrator
Lumeris
10.2016 - 12.2024
Liaison/ Trainer/Customer Service Representative
Medical West
03.2011 - 10.2016
Liaison/Customer Service Representative
SSM Home Medical Equipment
Liaison/ Customer Service Representative/Medical Records File Clerk
American Home Patient
High School Diploma -
Rosati-Kain
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