Stephanie Woodard
Arnold,MO
Summary
Clinical support professional with proven experience in healthcare administration and patient coordination. Skilled in managing medical records and providing administrative support to medical staff. Strong focus on team collaboration and achieving results, adapting to changing needs and ensuring reliability. Expertise in medical terminology, electronic health records, and patient communication. Known for organizational skills, problem-solving abilities, and results-driven approach.
Overview
2025
2025
years of professional experience
Work History
Clinical Support Administrator
Lumeris
10.2016 - 12.2024
- Exhibited strong leadership qualities while training new staff members on relevant procedures, processes, and protocols.
- .Utilized excellent organizational and communication skills to coordinate patient care.
- Resolved any issues that arose in a timely manner through problem-solving techniques
- Facilitated communication between clinicians, nurses, facilities and patients.
- Demonstrated ability to provide superior customer service and support in a medical environment.
- Performed accurate data entry for patient information into EHR system.
- Processed incoming requests from physicians for laboratory tests, durable medical equipment, hospital stays, and skilled nursing.
Liaison/ Trainer/Customer Service Representative
Medical West
03.2011 - 10.2016
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Skilled at working independently and collaboratively in a team environment.
Liaison/Customer Service Representative
SSM Home Medical Equipment
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
Liaison/ Customer Service Representative/Medical Records File Clerk
American Home Patient
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Gathered, organized and input information into digital database.
Skills
- Strong organizational skills
- HIPAA regulations
- Time management capabilities
- Professionalism and ethics
- Clinical documentation management
- Data entry efficiency
- Reliability
- Adaptability and flexibility
- Microsoft office
Accomplishments
Strengthened leadership skills by completing a year long leadership training program at Lumeris
Timeline
Clinical Support Administrator
Lumeris
10.2016 - 12.2024
Liaison/ Trainer/Customer Service Representative
Medical West
03.2011 - 10.2016
Liaison/Customer Service Representative
SSM Home Medical Equipment
Liaison/ Customer Service Representative/Medical Records File Clerk
American Home Patient
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