Stephanie Weddle
St. Louis
Summary
Entry-level IT professional with CompTIA A+ and Google IT certifications and hands-on experience supporting users, troubleshooting systems, and working with healthcare and customer service technologies. Strong foundation in networking, hardware, and cloud-based systems with proven ability to resolve technical issues in fast-paced environments. Seeking a Help Desk, Network Technician, or Cloud Support role to apply technical skills and grow within IT infrastructure.
Overview
10
10
years of professional experience
Work History
PCA (Pharmacy Care Associate)
BioPlus Specialty Pharmacy
St. Louis, MO
11.2023 - 01.2026
- Navigate complex electronic health records (EHR) to manage patient data while ensuring 100% HIPAA and HITECH compliance.
- Act as first-tier technical support for order-processing software, resolving system glitches for a team managing 500+ patients.
- Perform routine troubleshooting on pharmacy hardware and inventory tracking systems to prevent workflow bottlenecks.
- Document technical errors and resolution steps in digital logs to assist IT teams with recurring system bugs.
- Provide at-the-elbow training for new associates on secure data entry protocols and PHI protection.
Customer Service Representative
Ability
11.2022 - 08.2023
- Provided technical and account support via phone and chat in a high-volume environment.
- Troubleshot login, account, and service-related issues.
- Documented incidents and escalated technical problems when necessary
Customer Service Representative
TeleNetwork
03.2021 - 09.2021
- Provided remote troubleshooting for end-users experiencing connectivity and system navigation hurdles.
- Utilized Active Directory principles to verify user identities and reset credentials for secure service portals.
- Maintained 98% accuracy ratings while handling sensitive account data and PI
Clerk
United States Postal Service
St. Louis, MO
10.2017 - 01.2018
- Managed digital file systems and tracked document movement through internal database management.
- Assisted in the rollout of system updates by providing peer-to-peer training on new administrative software.
- Optimized data entry workflows, reducing manual processing time by 15% through improved use of keyboard macros.
Pharmacy Technician
Express Scripts
St. Louis, MO
07.2016 - 09.2017
- Resolved software and account issues using internal prescription processing tools for high-volume mail-order operations.
- Collaborated with IT departments to report and test fixes for system-wide order processing errors.
- Supported a clinical environment processing over 1,000 orders daily, ensuring zero downtime through proactive hardware checks.
- Ensured all digital documentation met federal pharmacy regulations and data integrity standard
Education
Associate of Science -
Per Scholas
07-2026
Associate Degree - Information Technology
University of Phoenix
03-2025
Skills
- Systems and OS: Windows 10/11, Windows Server 2019, macOS, Linux (Ubuntu), Active Directory, Group Policy
- IT Support: Hardware/Software Troubleshooting, System Imaging, Workstation Setup, Remote Desktop, Ticketing Systems (Spiceworks, ServiceNow, OSTicket)
- Networking: TCP/IP, DNS, DHCP, LAN/WAN, Switches and Routers, Wireless (80211), VPN, SOHO Router Configuration
- Security and Compliance: Endpoint Security, Access Controls, Data Backup and Recovery, Incident Response, HIPAA Compliance, PII Handling
- Mobile and Remote: iOS, Android, MDM, Remote Access (VPN, TeamViewer)
- Cloud and Virtualization: Cloud Computing, Type 2 Virtualization, Backup Solutions
- Scripting and Automation: PowerShell, JavaScript, Command Line (Windows/Linux)
- ITSM: Incident Management, Change Management, Service Request Management
- Documentation: Knowledge Base Authoring, Troubleshooting Guides, Standard Operating Procedures (SOPs)
- Healthcare IT: EHR/EMR Systems, LIS, PACS, HL7 v2, FHIR
- Collaboration: Video Conferencing, Remote Collaboration Tools, End-User Training
Timeline
PCA (Pharmacy Care Associate)
BioPlus Specialty Pharmacy
11.2023 - 01.2026
Customer Service Representative
Ability
11.2022 - 08.2023
Customer Service Representative
TeleNetwork
03.2021 - 09.2021
Clerk
United States Postal Service
10.2017 - 01.2018
Pharmacy Technician
Express Scripts
07.2016 - 09.2017
Associate Degree - Information Technology
University of Phoenix
Associate of Science -
Per Scholas
Additional Experience
Convergys/ AT&T 2008 Hands on experience with remote access to individual customers phone to allow troubleshooting,