Stephanie Sumbaei
Kansas City
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Manager
Sumvilla Spa And Resort
03.2020 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Supervisor
Paddy Micro Finance
03.2015 - 02.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Front Office Executive
Serena Hotel
01.2011 - 08.2016
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Updated reports, managed accounts, and generated reports for company database.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
- Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Education
Bachelor of Arts - Hospitality And Hotel Management
Makerere University
Kampala Uganda01.2011
Associate of Arts - Humanities
London College of St Lawrence
Kampala11.2006
High School Diploma -
Immaculate Heart Juniorate Secondary School
Eldoret 11.2004
Skills
- Team Leadership
- Sales and Marketing
- Staff Management
- Lead Generation
- Project Management
- Contract Development and Management
- Verbal and Written Communication
- Business Planning
- Brand Management
Languages
Swahili
Native or Bilingual
English
Full Professional
kalenjin
Native or Bilingual
Timeline
Manager
Sumvilla Spa And Resort
03.2020 - 04.2023
Supervisor
Paddy Micro Finance
03.2015 - 02.2020
Front Office Executive
Serena Hotel
01.2011 - 08.2016
Bachelor of Arts - Hospitality And Hotel Management
Makerere University
Associate of Arts - Humanities
London College of St Lawrence
High School Diploma -
Immaculate Heart Juniorate Secondary School
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