Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude. Here to seek and maintain a full-time position that offers professional challenges while utilizing interpersonal skills, excellent time management, and problem-solving skills. Willingness to take on added responsibilities to meet team goals
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housekeeper
Drury Hotels
11.2022 - Current
Changed bed linens and collected soiled linens for cleaning.
Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Wipe down mirrors and glass windows
Restocked amenities in bathrooms and bedrooms
Polished fixtures to achieve professional shine and appearance.
Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Kept logs of cleaning activities to enable tracking history and maintain accurate records.
Increased room availability by managing time wisely and completing tasks within designated deadlines.
Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services.
Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
Sorted, laundered and put away various laundry items.
Machine Operator
Legacy Pharmaceutical Packaging
09.2021 - 12.2022
Operating equipment according to training and certification for specified equipment
Set up and adjusted equipment and properly configured machines for daily operation.
Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Managed inventory levels for raw materials, ensuring adequate supplies were available for uninterrupted production schedules.
Maintained equipment performance by lubricating and cleaning components.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
Complied with company and OSHA safety rules and regulations.
Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Building Cleaner
Corporate Cleaning Group
03.2022 - 11.2022
Enhanced workplace cleanliness by diligently performing daily cleaning tasks such as vacuuming, sweeping and mopping.
Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
Emptied trashcans and transported waste to collection areas.
Disinfected microwaves, coffee makers and refrigerators.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Maintained optimal supply levels to meet daily and special cleaning needs.
Safeguarded building assets by following security procedures during opening/closing routines or while performing duties after hours.
Building Cleaner
Service Master Clean
02.2020 - 06.2021
Enhanced workplace cleanliness by diligently performing daily cleaning tasks such as vacuuming, sweeping and mopping.
Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
Emptied trashcans and transported waste to collection areas.
Disinfected microwaves, coffee makers and refrigerators.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Maintained optimal supply levels to meet daily and special cleaning needs.
Safeguarded building assets by following security procedures during opening/closing routines or while performing duties after hours.
Assistant Store Manager
Western Oil
05.2017 - 08.2019
Boosted customer satisfaction by providing exceptional service. Developed a loyal customer base through personalized interactions, increasing repeat business and in-store visits.
Processed payments for credit and debit cards and returned proper change for cash transactions. Balancing of safe and deposits.
Place merchandise order through multiple distributors and verify incoming orders
Supported promotional efforts by informing customers of current sales events and discounts available.
Checked customer identification for alcohol, cigarette, and lottery sales.
Inspected fuel pumps and fuel tanks for proper operations and safety.
Rotated merchandise and displays to feature new products and promotions.
Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Established rapport with new clients to increase satisfaction and loyalty.
Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Maintained customer accounts
Processed applications for new accounts and reviewed loan applications for accuracy.
Executed wire transfers, stop payments and account transfers.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Service ATM and collect night deposites
Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
Order supplies for the branch
Hostess
Pasta House Company
07.2011 - 04.2013
Answered phone calls to take orders, give information and document reservations.
Used cash registers and credit card machines to cash out customers.
Delivered pick-up and curbside orders to guests.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Associate's degree - General Studies
St Charles Community College
Cottleville, MO
05.2012
Diploma -
St Charles High School
Saint Charles, MO
06.2010
Skills
Organization
Time Management
Problem Solving
Teamwork
Adaptability
Communication
Flexibility
Attention to details
Certification
Credit Union Training Courses (online), 03/01/13, 06/01/13, Credit Union Training Program with courses and quizzes pertaining to daily routines, types of accounts, upselling, laws and acts, safety in the work place, robbery training, etc.
Assessments
Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work
Customer focus & orientation, Proficient, 08/01/22, Responding to customer situations with sensitivity
Customer service, Proficient, 01/01/22, Identifying and resolving common customer issues
Attention to detail, Proficient, 07/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information