Stephanie Schaefer
Columbia
Summary
To execute and deliver legendary customer service while adapting to new situations and challenges in order to best enhance the organizational brand and deliver on the mission statement and goals. Adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. An organized and motivated individual with a history dedicated to ensuring company needs are met and tasks are completed to the highest of standards.
Overview
23
23
years of professional experience
Work History
GSM/FOM
Candlewood Suites
01.2017 - Current
- Supervise/Train front desk employees, scheduling, handling DB/AR accounts, assist director of sales, build and maintain guest relationships, reply to online reviews, ensure our guests are happy at all times and feel like they are at home when staying with us.
Front Desk/GSM/Sales
Country Inn & Suites
12.2010 - 01.2017
- Directly supervised and supported front office & housekeeping staff, Ensured proper completion of all front office duties, Coordinated reservations of group blocks & meeting space, Handled any billing questions/problems, Ensured a positive experience for each guest.
CSR/Assistant Manager
Boone County National Bank
08.2002 - 06.2010
- Provided legendary customer service in person and over the phone, sold bank products and services/motivated staff. 30/60/90 day reviews of employees, safe and cash drawer audits, member of fraud taskforce.
Education
Diploma -
Hickman High School
Columbia, MOBusiness
Columbia College
Columbia, MOSkills
- Excellent communication and listening abilities
- Customer service
- Organized
- Detail-oriented
- Self-starter
- Multi-tasking
- Creative problem solving
- Conflict resolution
- Staff training
- Billing resolution
- Guest relations
- Customer relationship management
- Front office operations
References
- Robert Brooks, (573) 673-5101
- Tami Davison, (573) 540-0246
Leadership Experience
- PTA Vice President, Blue Ridge Elementary School, 2011-2012 & 2012-2013
- PTA President, Blue Ridge Elementary School, 2013-2014 & 2014-2015
- JC Penny Golden Rule Award, 2014, for Volunteering
Timeline
GSM/FOM
Candlewood Suites
01.2017 - Current
Front Desk/GSM/Sales
Country Inn & Suites
12.2010 - 01.2017
CSR/Assistant Manager
Boone County National Bank
08.2002 - 06.2010
Diploma -
Hickman High School
Business
Columbia College
Similar Profiles
Kristi LewisKristi Lewis
Front Office Manager at Holiday Inn Express Suites/Candlewood SuitesFront Office Manager at Holiday Inn Express Suites/Candlewood Suites
Christopher PearsonChristopher Pearson
Front Office Manager at Candlewood Suites Hotel/Sonesta Simply SuitesFront Office Manager at Candlewood Suites Hotel/Sonesta Simply Suites
Nadine youngNadine young
Front Desk Receptionist at Candlewood SuitesFront Desk Receptionist at Candlewood Suites
Christin MabryChristin Mabry
Shift Leader at RelogisticsShift Leader at Relogistics
Miquela BlackMiquela Black
Bartender at Group TherapyBartender at Group Therapy