Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Ray

Florissant

Summary

Dynamic professional with extensive expertise in patient support and medical records management. Proven ability to enhance operational efficiency and ensure HIPAA compliance. Skilled in data analysis and reporting, with a strong focus on delivering exceptional customer service and resolving issues promptly. Committed to improving patient satisfaction and streamlining front desk operations.

Overview

7
7
years of professional experience

Work History

Shift Leader

Energy Express
Florissant
03.2025 - Current
  • Supervised team of around seven employees through provision of guidance, feedback, and direction when required.
  • Implemented loss prevention strategies to minimize shrinkage
  • Implemented promotional sales strategies to increase revenue and customer satisfaction.
  • Audited vendor invoices for discrepancies prior to accepting deliveries.
  • Maintained accurate financial records, including sales, expenses, and inventory reports.
  • Resolved customer complaints promptly and professionally according to company policies.

Clinical Research Associate

StudyMetrix Research
City of Saint Peters
09.2023 - 12.2024
  • Conducted screening interviews to determine eligibility of possible subjects.
  • Evaluated patient records, examined diverse patient portals, and confirmed referrals to identify eligible participants for research studies.
  • Scheduled and confirmed appointments.
  • Confirmed accurate completion of required forms prior to submission for processing.
  • Compiled data from patient visits into organized reports for PI's endorsement.
  • Maintained strict confidentiality to keep personal information and collected data private.
  • Contributed to meetings and summarized recruitment demands

Medical Receptionist

Performance Orthopedics
City of Saint Peters
11.2021 - 06.2023
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Checked in patients upon arrival at the front desk, ensuring all necessary paperwork was obtained beforehand.
  • Verified patient demographics, and entered data into electronic health record systems.
  • Prepared and maintained accurate medical charts for each patient visit, updating medical records as needed.
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.
  • Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.

Medical Receptionist

Advent Medical Group
City of Saint Peters
05.2018 - 10.2021
  • Assisted with check-in, check-out procedures for all incoming, outgoing patients.
  • Handled incoming calls to facilitate assistance, coordinate appointments, or transfer calls to appropriate team members
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Prepared charts for upcoming appointments; updated existing charts with current information as needed.
  • Logged insurance details, demographics, and health history into patient database.
  • Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
  • Called in prescription refills for patients.

Education

Associate of Applied Science - Health Care Management

Keiser University
Fort Lauderdale, FL

Skills

  • Patient care and support
  • Record keeping
  • Electronic medical records management
  • Data analysis and reporting
  • Front desk operations
  • Medical office procedures
  • Microsoft Office proficiency
  • HIPAA compliance

Timeline

Shift Leader

Energy Express
03.2025 - Current

Clinical Research Associate

StudyMetrix Research
09.2023 - 12.2024

Medical Receptionist

Performance Orthopedics
11.2021 - 06.2023

Medical Receptionist

Advent Medical Group
05.2018 - 10.2021

Associate of Applied Science - Health Care Management

Keiser University

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Stephanie Ray