Stephanie O’Neill-Miller
Warrensburg
Summary
Dynamic professional with over 25 years of customer relations experience and a proven track record in enhancing client satisfaction and loyalty. Expertise in Microsoft Office, combined with strong time management skills and a consistently positive attitude, contributes to a collaborative work environment. Career progression reflects a blend of hands-on administrative and customer service roles, dedicated to ensuring operational efficiency and accuracy. Committed to driving results and fostering meaningful relationships that support organizational goals.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
16
16
years of professional experience
Work History
Team Lead 1
Tractor Supply
06.2025 - Current
- Manage staff when the store manager or assistant manager are off.
- Set a daily schedule for employees for lunches and other tasks.
- Customers are always first, help with needs and wants.
- Back up the cashier when needed.
- Make sure the nightly deposit is completed and correct.
- Count the safe to see if the amount on hand is correct.
- Communicate with the management on everything that was completed or on what’s needed.
- Face products on the shelves.
- Pick online orders, and take out curbside pickup.
- Help customers with heavier items.
- Recommend products if we don’t have the exact item customers are looking for.
FAST Team Member
Tractor Supply
11.2024 - 06.2025
- Merchandise products coming into the store.
- Reset areas for holidays and seasonal.
- Work on projects that haven’t been completed.
- Take care of making sure all planograms are complete and correct.
- Help customers with products if asked.
Assembly Operator
Alstom Signaling
09.2018 - 05.2024
- Assembled and adjusted relays to meet precise specifications, ensuring the reliability and safety of train components.
- Utilized MES and Roc’ On software for work order management.
- Demonstrated proficiency in soldering and crimping techniques.
- Contributed to team versatility by cross-training for additional departmental roles and providing training to new employees.
Customer Relations Manager
Banz, Inc
02.2018 - 08.2018
- Managed customer inquiries and maintained financial transactions, including processing payments and issuing monthly statements.
- Assisted with operational efficiency by handling account receivables and payables, utilizing QuickBooks for invoice management, and contributing to warehouse duties.
Administrative Assistant
D & M Plumbing, LLC
01.2018 - 02.2018
- Managed customer inquiries and effectively dispatched service personnel to residential and commercial locations, ensuring timely and efficient completion of services.
- Administered invoicing and payment processing using Microsoft Word and Excel, maintaining accurate financial records and customer satisfaction.
Administrative Assistant / Office Manager
Superior Mason Products, LLC
06.2017 - 01.2018
- Managed accounts receivable by processing invoices, handling customer orders, and maintaining accurate financial records through daily reports and credit card transactions.
- Supported human resources tasks, including reviewing candidate resumes, conducting interviews, and offering evaluations on applicant suitability for various roles.
Customer Service / Order Entry
WattMaster Controls, Inc.
02.2010 - 03.2017
- Managed the end-to-end customer order process, ensuring timely prioritization, accurate pricing, and product availability communication.
- Coordinated with the production department for the fulfillment of out-of-stock items, enhancing order completion efficiency.
- Utilized Solomon software to accurately process invoices, maintain financial records, and oversee cash application for reporting.
- Maintained meticulous records of inventory, shipping, and payment transactions to support seamless operational workflow.
Education
Business Management
Southern New Hampshire University
Network Systems
ITT Technical Institute of Technology
Business Management
Vatterott College
Skills
- Proven Leadership and Management Background
- Strong Verbal and Written Communications
- High-Level Problem Solving and Organizational Aptitude
- Advanced Customer Service and Administrative Support Experience
- Diversified Software Skills Base, Including Microsoft Dynamics (Solomon), Word, Excel, PowerPoint, and Access
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Languages
English
Native or Bilingual
Timeline
Team Lead 1
Tractor Supply
06.2025 - Current
FAST Team Member
Tractor Supply
11.2024 - 06.2025
Assembly Operator
Alstom Signaling
09.2018 - 05.2024
Customer Relations Manager
Banz, Inc
02.2018 - 08.2018
Administrative Assistant
D & M Plumbing, LLC
01.2018 - 02.2018
Administrative Assistant / Office Manager
Superior Mason Products, LLC
06.2017 - 01.2018
Customer Service / Order Entry
WattMaster Controls, Inc.
02.2010 - 03.2017
Network Systems
ITT Technical Institute of Technology
Business Management
Vatterott College
Business Management
Southern New Hampshire University
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