Stephanie Martinez
Kansas City,Ks
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening. I'm Bilingual and a FAST paced person and learn different job Environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Amazon
10.2023 - Current
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Bilingual
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Delivery Driver
Delivery
01.2019 - 10.2023
- Maintained strong relationships with clients through proactive communication and personalized service.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Completed on-time deliveries by choosing best and most efficient routes.
Customer Service Representative
Home Depot
04.2017 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
Packing Handler
P & G Distribution
08.2017 - 04.2018
- Reduced product damage rates through careful handling and proper packaging materials usage.
- Increased order processing speed by maintaining an organized and clean work area.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
East HighSchool
05.2016
Skills
- Product Knowledge
- Customer Service
- Active Listening
- Bilingual
- Proofreading
- Receiving Support
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Amazon
10.2023 - Current
Delivery Driver
Delivery
01.2019 - 10.2023
Packing Handler
P & G Distribution
08.2017 - 04.2018
Customer Service Representative
Home Depot
04.2017 - 11.2019
High School Diploma -
East HighSchool
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