Stephanie Maddox
Jefferson City
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Title Clerk
Doolittle Trailers Mfg
07.2024 - Current
- Daily reports
- Invoicing in QuickBooks
- Calling and emailing dealers for follow ups on previous purchases
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of trailers that are in the lot ready to be shipped or picked up
Server
Madison’s Café
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
General Manager
Dairy Queen
02.2018 - 05.2021
- Main supervisor for 30 plus employees
- All onboarding tasks for new employees
- Payroll with ADP
- Hiring and firing
- Scheduling
- Inventory and ordering
- Monthly and yearly on hand reports
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
Education
Business Administration -
Lincoln University
12.2023
Skills
- Payroll experience
- ADP
- Phone communication
- Email communication
- Microsoft Word
- Microsoft Excel
- QuickBooks
- Self-motivated
- Great learner
- Organization skills
- Attention to detail
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- Microsoft Outlook
- Filing
- Customer Relations
- Clerical Support
- Strong Problem Solver
- Verbal Communication
Timeline
Administrative Assistant/Title Clerk
Doolittle Trailers Mfg
07.2024 - Current
Server
Madison’s Café
09.2022 - Current
General Manager
Dairy Queen
02.2018 - 05.2021
Business Administration -
Lincoln University
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