Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Stephanie Johnson

Belton

Summary

Dedicated professional with expertise in customer service, adept at multitasking and managing time effectively. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.

Overview

7
7
years of professional experience

Work History

Cleaner

Merry Maids
Belton
01.2023 - 08.2025
  • Cleaned residential homes using company-approved products and techniques.
  • Communicated with clients to understand specific cleaning preferences.
  • Trained new team members on cleaning procedures and safety protocols.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Followed safety processes for all manual and electric cleaning equipment.

Trainer

Alorica
Saint Joseph
08.2018 - 01.2023
  • Developed training materials for employee onboarding and skill advancement.
  • Delivered engaging presentations to improve understanding of company policies.
  • Mentored new trainers on effective teaching techniques and curriculum delivery.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Explained goals and expectations required of trainees.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.

Education

High School Diploma -

Mill Valley High School
Shawnee, KS
05-2003

Skills

  • Residential cleaning
  • Equipment maintenance
  • Safety compliance
  • Client communication
  • Staff training
  • Onboarding process
  • Presentation skills
  • Problem solving
  • Time management
  • Attention to detail
  • Team collaboration
  • Reliability and punctuality
  • Professional appearance
  • Health and safety compliance
  • Physical stamina
  • Efficient cleaning techniques
  • Conflict resolution
  • Crew management
  • Complex Problem-solving
  • Exceptional time management
  • Multitasking and organization
  • Verbal and written communication
  • Confidentiality awareness
  • Quality assurance
  • Communication and interpersonal skills

Affiliations

I enjoy learning new things in all aspects of life. I like being challenged with new tasks and skills, and adding knowledge along the way.

References

References available upon request.

Timeline

Cleaner

Merry Maids
01.2023 - 08.2025

Trainer

Alorica
08.2018 - 01.2023

High School Diploma -

Mill Valley High School

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Stephanie Johnson