Stephanie Hutton
Poplar Bluff
Summary
Dedicated Patient Care Technician with expertise in vital signs monitoring, patient relationship building, and safety protocol implementation. Committed to delivering compassionate support and ensuring accurate patient documentation.
Overview
17
17
years of professional experience
Work History
Patient Care Technician
PBRMC
Poplar Bluff
12.2022 - Current
- Monitored vital signs and reported changes to healthcare team.
- Provided compassionate support to patients and families during treatment.
- Maintained cleanliness and organization of patient care areas.
- Trained new staff on procedures, policies, and equipment use.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
Patient Care Taker
North Star Care
Riverside
06.2013 - 08.2016
- Provided compassionate support to patients in daily activities and personal care.
- Assisted in administering prescribed medications and monitoring patient responses.
- Maintained accurate patient records and documentation for care continuity.
- Facilitated mobility and physical exercises for patients' rehabilitation needs.
- Developed trusting relationships with patients to enhance their comfort level.
- Implemented safety measures to ensure a secure environment for all patients.
- Maintained a clean, safe environment in the patient's room or area of residence.
- Assisted patients with daily living activities, such as bathing, grooming and dressing.
- Managed multiple tasks simultaneously while providing quality care for each patient.
- Observed changes in patient behavior or physical condition and reported any issues immediately.
- Educated family members about how to provide appropriate care for their loved one.
Customer Service Manager
Walmart
West Covina
03.2009 - 04.2013
- Managed customer inquiries through multiple communication channels.
- Trained and supervised customer service associates on best practices.
- Resolved escalated customer issues quickly and effectively.
- Analyzed customer feedback to improve service processes and offerings.
- Coordinated with management to ensure staffing needs were met efficiently.
- Monitored service metrics to identify areas for improvement and training needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Medical Assistant -
Everest College
City Of Industry, CA06-2015
High School Diploma -
Mt Olive High School
Duarte, CA06-2002
Skills
- Vital signs monitoring
- Safety protocols implementation
- Patient relationship building
- Task prioritization
- Patient documentation
- Medication administration
- Safety protocols
- Patient care assistance
- Healthcare collaboration
Timeline
Patient Care Technician
PBRMC
12.2022 - Current
Patient Care Taker
North Star Care
06.2013 - 08.2016
Customer Service Manager
Walmart
03.2009 - 04.2013
Medical Assistant -
Everest College
High School Diploma -
Mt Olive High School