Stephanie Garrett
Wentzville
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
13
13
years of professional experience
Work History
Medical Assistant to Dr. Nawas
Ortho Missouri
11.2025 - Current
- Traveling to Cape twice a month for clinic
- Managed patient intake and maintained accurate medical records.
- Coordinated scheduling for patient appointments and follow-ups.
- Communicated effectively with patients regarding their care instructions.
- Collaborated with healthcare team to improve patient care processes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Medical Receptionist
Ortho Missouri
01.2024 - 11.2025
- Front Desk Check in all front desk responsibilities
- Scheduling
- Check out patient(s)
- Cross Training Front desk / phones
- Support Clinical staff
- Processing all incoming mail correspondence/checks
- Assisting with medical records
- Assisting with new hire training
- Making patient charts weekly
Medical Receptionist
The Orthopedic Center of St. Louis
08.2023 - 12.2023
- Front Desk Check in all front desk responsibilities
- Scheduling
- Check out patient(s)
- Cross Training Front desk / phones
- Support Clinical staff
Member Navigator /Customer Service/Sales
Clover Health
08.2020 - 03.2023
- Work remotely and independently to achieve the desired metrics as defined by your contractual agreement
- Drive and build rapport with our Medicare population through inbound and outbound prospecting efforts.
- Educate and effectively communicate the value of our clinical programs and benefits, successfully enrolling members into them.
- Develop and refine sales strategies and techniques to inform and yield high conversion rates.
- Ensure and be held accountable for meeting daily enrollment targets and productivity objectives.
- Record and document all efforts to allow for funnel and metric tracking as well as overall customer relationship management.
- Foster relationships with our Medicare populations with the utmost integrity to ensure the needs of our members are being met.
Lead Resource Center Consultant/Sales
Ideal Image
05.2018 - 07.2020
- Handles over 200 inbound and outbound calls daily including emailing and texting to potential new guest as well as following up in a timely manner
- Meets and exceeds daily metrics for scheduling new guests
- Run daily department reports showing statuses for each CCA and Ideal Image Centers.
- Assist department in daily tasks as well as training and keeping office running smoothly
- Worked with software programs such as Salesforce, Five 9 and Microsoft applications
- St. Louis
Pre-Conversion Specialist
Missouri Higher Education Loan Authority
09.2013 - 05.2018
- Pre-conversion adjustments-Process pre-conversion payments from suspense and work pre-conversion adjustments task.
- Training- trains additional staff to perform pre-conversion adjustment. Creates and updates training materials and help guides and relates pre-conversion adjustments
- COD balancing and processing - Performs COD disbursement and disbursement adjustment balancing. Communicates with other departments as necessary to identify and resolve variances
- Customer liaison - utilizes internal and external customer service departments for researching and communicating payment adjustment and refunds
- Procedures - assists in writing SKYDOC procedures and flowcharting as needed
- CleanUps and FSA CRS - Help develop and follow protocol for clean-ups and account corrections as identified by FSA and/or MOHELA staff
- Account Task Processing - Accurately and timely completes servicing system tasks including but not limited to pre-conversion adjustments and COD disbursement adjustments payment application and research
- Accesses the department of Education websites to extract payment information for posting, validation, and release. Additional responsibilities including due diligence and escheatment. Collects, interprets, and summarizes payment and borrower account information to assist management in decision making
Education
St Louis Community College Florissant Valley
Skills
- Scheduling
- Marketing / Sales
- Clerical skills
- Advanced computer skills
- Purchasing / Inventory control
- Office management
- Billing
- Record management
- Windows 10 / Windows 7
- Mac OS X 10116
- MS Office
- Outlook
- Microsoft Excel, Word, & Power Point
- SAP
- Lockbox
- Lotus Notes
- Salesforce
- Five 9
- Confluence
References
All References Furnished Upon Request
Timeline
Medical Assistant to Dr. Nawas
Ortho Missouri
11.2025 - Current
Medical Receptionist
Ortho Missouri
01.2024 - 11.2025
Medical Receptionist
The Orthopedic Center of St. Louis
08.2023 - 12.2023
Member Navigator /Customer Service/Sales
Clover Health
08.2020 - 03.2023
Lead Resource Center Consultant/Sales
Ideal Image
05.2018 - 07.2020
Pre-Conversion Specialist
Missouri Higher Education Loan Authority
09.2013 - 05.2018
St Louis Community College Florissant Valley