Stephanie Frazier
Holden
Summary
Detail oriented and experienced professional with excellent written and oral communication skills. Proven expertise in application and documentation review, database integrity, and research and analysis. Friendly and engaging team player with a strong desire to provide impeccable customer service through resource and information management.
Overview
11
11
years of professional experience
Work History
Claims Assistant - Registrations
ESIS – A Chubb Company
Overland Park, KS
07.2022 - 06.2026
- Take initial, incoming reports of workers compensation claims and assigning claim numbers and then registering the claims according to team leader directions.
- Handle and analyze customer service calls utilizing phone and headset. Assisting customers without the need for escalation. Identify and route calls to appropriate resources, and provide follow-up with customers when needed.
- Input data entry correspondence into system, log information for claims representatives and/or team leader, and prepare form.
- Handle multiple computer applications (Microsoft 365, Excel, Outlook, Teams) and vendor systems to manage claim setup.
- Utilize electronic systems to identify claims case status, recent updates to claims, and any inadequacies to report to the Claims Team Leader.
- Worked a hybrid schedule of two remote days and three in office days.
FOCUS ROOM SUPERVISOR/SPED PARAPROFESSIONAL
WARRENSBURG R-VI SCHOOL DISTRICT
Warrensburg, MO
08.2021 - 07.2022
- Provided instructional reinforcement of lessons plans under the direction of the classroom teacher by planning and organizing work.
- Served as a positive, nurturing guide for students and model the school's professional and ethical standards when interacting with students, parents, staff, and community members.
- Supervised students in both instructional and assessment activities, both in and out of the classroom.
- Participated in planning sessions with the learning team and communicated with parents and school officials when necessary.
- Co-taught lesson components, as determined by the teacher, by leading small group and individual discussions and reviewed classwork.
- Organized classroom and teaching materials and verified and tracked student attendance.
- Performed clerical duties such as typing, filing, and photocopying; graded tests and homework and tracked student progress.
- Established and maintained collaborative working relationships with students, parents, and staff while participating in parent-teacher conferences and faculty meetings.
- Provided conflict mediation counseling as needed or requested.
SPECIAL EDUCATION PARAPROFESSIONAL
HOLDEN R-III SCHOOL DISTRICT
Holden, MO
08.2015 - 05.2021
- Enhanced lesson planning sessions and strengthened communication with parents and school officials, resulting in improved stakeholder engagement.
- Collaborated in teaching sessions under the guidance of the lead teacher, effectively managing small groups and facilitating discussions while reviewing student performance.
- Optimized classroom organization and teaching resources, successfully minimizing distractions during instructional time.
- Oversaw student activities, fostering a safe and productive learning environment both in and out of the classroom.
- Provided comprehensive support to address students' physical, personal, academic, and emotional needs, contributing to their overall well-being.
- Facilitated successful extracurricular activities and school functions, enriching student experiences beyond the classroom.
- Executed clerical tasks efficiently, including attendance tracking, document preparation, filing, photocopying, and grading, contributing to administrative effectiveness.
- Maintained educational materials and supplies, ensuring they were always ready for use in teaching.
- Monitored and reported on student progress to parents, enhancing communication and support.
- Supported teachers in counseling parents on essential educational requirements and the developmental progress of their children.
Education
Bachelor of Arts - Human Services
Columbia College
Kansas City02-2020
Associate of Arts - AA General Studies
Columbia College
Kansas City05-2017
Skills
- Data Entry
- Fraud Awareness Training
- HIPAA
- Excellent Communication
- Customer Service
- Resource Management
- Information Management
- Confidential Records Management
- Teamwork and Team Building
- Mentoring and Coaching
- Claims processing
- Microsoft office
- Data entry
- Insurance claims review
- Time management
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Claims Assistant - Registrations
ESIS – A Chubb Company
07.2022 - 06.2026
FOCUS ROOM SUPERVISOR/SPED PARAPROFESSIONAL
WARRENSBURG R-VI SCHOOL DISTRICT
08.2021 - 07.2022
SPECIAL EDUCATION PARAPROFESSIONAL
HOLDEN R-III SCHOOL DISTRICT
08.2015 - 05.2021
Bachelor of Arts - Human Services
Columbia College
Associate of Arts - AA General Studies
Columbia College