Stephanie Collins
Kansas City
Summary
Dynamic professional with a proven track record in customer service and client management, honed at ReeceNichols Real Estate and Char Bar. Excelled in high-pressure environments, seamlessly multitasking and fostering client relationships. Expert in negotiations and comparative market analysis, with a flair for exceeding expectations through exceptional communication and organizational skills.
Diligent Guest Checking with proven track record in maintaining welcoming and efficient atmosphere for guests. Successfully managed guest reservations and seating arrangements, ensuring smooth operations during peak hours. Demonstrated strong communication and organizational skills to enhance guest experiences and streamline workflow.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Char Bar
02.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Real Estate Agent
ReeceNichols Real Estate
01.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Education
Master of Arts - Black Studies & Criminal Justice & Criminology
University of Missouri- Kansas City
Kansas City, MO05-2011
Bachelor of Liberal Arts Criminal Justice
University of Missouri-Kansas City
Kansas City, MO12-2007
Associate of Arts - Criminal Justice & Criminology
Penn Valley Community College
Kansas City, MO05-2005
Diploma Business Computer Management
Kansas City Business College
Kansas City, MO06-1993
Skills
- Customer service
- Strong organizational skills
- Strong multitasking
- Excellent teamwork
- Greeting guests
- Highly professional
- Active learning
- Works well independently
- Cash handling
- Client-oriented
- Scheduling
- Client management
- Comparative market analysis
- Leasing and sales
- MLS expert
- Group reservations management
- Special event hosting
- Excellent communicator
- Customer service expertise
- National association of realtors
Timeline
Restaurant Hostess
Char Bar
02.2024 - Current
Real Estate Agent
ReeceNichols Real Estate
01.2021 - Current
Master of Arts - Black Studies & Criminal Justice & Criminology
University of Missouri- Kansas City
Bachelor of Liberal Arts Criminal Justice
University of Missouri-Kansas City
Associate of Arts - Criminal Justice & Criminology
Penn Valley Community College
Diploma Business Computer Management
Kansas City Business College
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