Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Carter

Kansas City

Summary

Diligent , with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

WALMART
06.2017 - 08.2025
  • Assisted with daily cash register operations, ensuring accuracy and efficiency during peak hours.
  • Provided training to new team members on customer service best practices and cash handling procedures.
  • Supported inventory management by restocking shelves and organizing merchandise displays effectively.
  • Handled customer inquiries and resolved issues promptly to enhance overall shopping experience.
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Assisted in training new staff on customer service protocols and systems.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Warehouse Worker/Customer Service Representative

American Eagle Distributing
07.2018 - 08.2022
  • Maintained accurate inventory records using warehouse management systems.
  • Operated forklifts and pallet jacks to move inventory efficiently within warehouse.
  • Inspected incoming shipments for damages and discrepancies, ensuring quality control.
  • Coordinated with team members to optimize workflow during peak hours.
  • Streamlined order fulfillment processes, reducing turnaround time for shipments.
  • Implemented safety measures that improved compliance and reduced workplace incidents.
  • Led inventory audits, improving accuracy of stock levels and minimizing loss.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • s.

CUSTOMER SERVICE REP CALL CENTER

USPS, United States Postal Service
05.2006 - 05.2018
  • Delivered exceptional customer support by resolving inquiries and issues efficiently.
  • Managed incoming mail and packages, ensuring accurate sorting and timely delivery.
  • Implemented process improvements to streamline operations and reduce wait times for customers.
  • Led initiatives to promote community engagement through USPS programs and services.
  • Provided feedback on policy changes, contributing to enhanced operational practices within the organization.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Monitored service quality metrics, identifying trends to improve overall operational efficiency.
  • Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Education

High School Diploma -

GENTRY HIGH SCHOOL
Indianola, MS
05-2003

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Flexible schedule
  • Team management
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Customer communications
  • Call control
  • Answering questions
  • Complaint resolution
  • Appointment scheduling
  • Product knowledge
  • Payment processing
  • Gathering information
  • Calm disposition
  • Building rapport
  • Account updating
  • Inbound phone call management

Certification

  • CNA - Certified Nurse Assistant
  • PT - Phlebotomy Technician

Timeline

Warehouse Worker/Customer Service Representative

American Eagle Distributing
07.2018 - 08.2022

Cashier Team Lead

WALMART
06.2017 - 08.2025

CUSTOMER SERVICE REP CALL CENTER

USPS, United States Postal Service
05.2006 - 05.2018

High School Diploma -

GENTRY HIGH SCHOOL

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Stephanie Carter