Stephanie Boyd

• Provided technical support for software applications and hardware devices to end users.
• Responded promptly to customer inquiries regarding product features or usage instructions.
• Identified opportunities for process improvement within the Software Support team.
• Provided guidance on best practices when using company-provided software tools.
• Resolved system errors by troubleshooting application issues, identifying root causes and recommending solutions.
• Installed and configured various software programs on customer computers and networks.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Answered user inquiries to resolve computer software or hardware operation problems.

• Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
• Managed daily paperwork related to cash register operations including bank deposits.
• Created weekly schedules for staff coverage based on peak business hours.
• Initiated and managed daily cashier operations, including opening and closing procedures.
• Greeted customers and responded to requests for information.
• Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.

Delivered technical support to Applebee’s and IHOP Restaurants via phone and remote access.

Collaborated with managers and franchisees to resolve site issues for operational continuity.

Updated and installed proprietary software on office PCs and POS terminals.

Coordinated dispatch of onsite technicians for unresolved issues requiring physical intervention.

Delivered technical support to staff, students, and families through phone, email, and remote access.

Streamlined laptop distribution process for teachers, facilitating quicker acclimation to new technology.

Resolved password and access issues for district logins, HR software, and email accounts.

Created and completed work orders for user-reported issues within the district.

Collaborated with onsite technicians to address complex issues requiring in-person intervention.