Stephanie Blaske
Lauren To Make This An Eye Grabber
Hermann
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 23 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Mortgage Loan Officer
Jefferson Bank Affiliate Of Central Bank
05.2022 - Current
- Collaborated with underwriters to resolve complex issues and expedite the loan approval process.
- Identified process improvements for loan applications, resulting in enhanced efficiency and a reduction in turnaround times.
- Assisted borrowers facing financial difficulties by offering alternative solutions such as refinancing or modification programs.
- Increased mortgage loan production through the development of new business relationships and referral sources.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Participated in community events to promote lending services, increasing brand visibility and generating leads for potential new business opportunities.
- Continuously updated knowledge of industry trends, regulations, and products to maintain a competitive edge within the market.
- Provided exceptional customer service throughout the entire loan origination process, earning repeat business from satisfied clients.
- Achieved top-performing loan officer status by consistently meeting and exceeding sales goals.
AVP of Operations of Financial Institution
Citizens Bank Of New Haven
06.2001 - 05.2022
- Spearheaded process improvements that led to reduced turnaround times and increased output quality in high-pressure environments.
- Facilitated interdepartmental coordination efforts to streamline operations, achieve common objectives, and optimize overall performance levels.
- Managed budgets and financial forecasts for the department, ensuring fiscal responsibility and costeffectiveness.
- Reduced inventory costs through effective demand forecasting and supply chain optimization techniques.
- Ensured compliance with industry regulations through diligent monitoring practices and proactive policy updates.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Established performance goals for department and outlined processes for achievement.
- Prepared annual budgets with controls to prevent overages.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Enhanced customer satisfaction by improving communication channels and addressing client concerns promptly.
- Championed a culture of collaboration, fostering teamwork across departments for improved productivity and employee morale.
- Directed risk management efforts by identifying potential issues, assessing their impact, and implementing effective mitigation strategies.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Identified opportunities to improve business process flows and productivity.
- Drove short-term and advanced promotional initiatives and planning processes.
Billing Administrator
Dr. Daryl Martin, DDS
07.1993 - 06.2021
- Liaised with customers regarding special payment arrangements, negotiating agreeable terms that protected company interests while accommodating individual circumstances.
- Coordinated efforts with credit control teams to assess clients'' creditworthiness and establish appropriate credit limits accordingly.
- Ensured timely payments by closely monitoring account balances and following up on overdue invoices.
- Implemented effective collection strategies to recover outstanding debts while preserving long-term business relationships.
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
- Maintained strict confidentiality of client financial information, adhering to relevant data protection laws and company policies.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Inspected account books and recorded transactions.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Worked with multiple departments to check proper billing information.
- Developed customized invoicing templates to meet unique client requirements, enhancing overall customer satisfaction.
Education
Associate of Applied Science - Dental Assisting
East Central College
Union, MO 05.2001 -
Advanced Course of Business & Regulatory Studies
The Missouri Graduate School of Lending/ MBA
Columbia, MOGrant Underwriting For Homeownership
Missouri Housing Development Commission (MDHC)
Jefferson City, MO Skills
- Financial analysis aptitude
- Financial History Analysis
- Collections Management
- Analytical Skills
- Written Communication
- Problem-solving aptitude
- Analytical and Critical Thinking
- Excellent Communication
- Decision-Making
- Eligibility Determination
- Self Motivation
- Complaint Handling
Certification
MDHC
Timeline
MDHC
03-2023
Senior Mortgage Loan Officer
Jefferson Bank Affiliate Of Central Bank
05.2022 - Current
AVP of Operations of Financial Institution
Citizens Bank Of New Haven
06.2001 - 05.2022
Associate of Applied Science - Dental Assisting
East Central College
05.2001 -
Billing Administrator
Dr. Daryl Martin, DDS
07.1993 - 06.2021
Advanced Course of Business & Regulatory Studies
The Missouri Graduate School of Lending/ MBA
Grant Underwriting For Homeownership
Missouri Housing Development Commission (MDHC)
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