Stephan Black
Branson
Summary
Results-driven professional with a strong background in customer relations and project management. Proven ability to mentor teams and deliver quality home repair projects on time while enhancing customer satisfaction.
Overview
20
20
years of professional experience
Work History
Owner
In and Out Home Repair
Branson, MO
10.2018 - Current
- Managed daily operations to ensure timely completion of home repair projects.
- Coordinated scheduling and logistics for multiple service calls each week.
- Developed and implemented quality control measures to enhance customer satisfaction.
- Mentored new employees in best practices for home repair techniques and safety protocols.
- Established relationships with suppliers to secure quality materials at competitive prices.
- Conducted regular market research to identify emerging trends and customer needs in home repair services.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Construction Foreman
Smith Building
Virginia Beach, VA
06.2006 - 09.2015
- Supervised daily operations, ensuring adherence to safety regulations and quality standards.
- Coordinated schedules for subcontractors, optimizing workflow and resource allocation.
- Conducted site inspections, identifying potential hazards and implementing corrective actions.
- Trained and mentored junior staff on construction techniques and best practices.
- Improved project timelines through effective communication and conflict resolution among team members.
- Implemented process improvements that enhanced operational efficiency and reduced downtime on-site.
- Supervised field crews to maximize quality and work efficiency.
- Studied and interpreted blueprints to plan construction phases and team assignments.
- Verified and submitted team timesheets.
- Inspected work for compliance with applicable regulations and job specifications.
- Demonstrated strong leadership skills in coordinating multiple subcontractors to ensure seamless integration within overall project timelines.
- Resolved conflicts among crew members professionally, promoting a cohesive working environment.
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Enhanced project efficiency by delegating tasks and supervising construction crew members.
- Analyzed project blueprints and specifications to identify exact number of laborers needed to complete job.
- Maintained accurate records of project details, including permits, inspections, blueprints, and change orders for easy reference.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
Education
GED -
Burke High
Charleston, SCSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Project estimating
- Staff management
- Team oversight
- Bidding processes
- Contract management
- Team leadership
Timeline
Owner
In and Out Home Repair
10.2018 - Current
Construction Foreman
Smith Building
06.2006 - 09.2015
GED -
Burke High