Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stefanie Baldwin

Independence

Summary

Dynamic Administrative Sales Support Specialist with a proven track record at Safe Haven Security Services, excelling in customer relationship management and problem-solving. Adept at enhancing customer satisfaction through effective communication and meticulous attention to detail, consistently resolving inquiries and complaints to foster loyalty and retention.

Overview

8
8
years of professional experience

Work History

Administrative Sales Support Specialist

Safe Haven Security Services
Independence
01.2023 - Current
  • Answered customer inquiries regarding orders and product availability.
  • Resolved customer inquiries promptly and effeciently while adhering to company policies.
  • Utilized strong organizational skills to manage multiple tasks and prioritize workloads.
  • Maintained contact database records ensuring accuracy of information stored within the system.
  • Resolved escalated complaints and answered questions regarding policies and procedures.

Membership Growth Consultant

Dedicated Senior Medical Center
Kanas City
02.2022 - 01.2023
  • Healthcare sales representative responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior focused businesses ton enroll new patients to Dedicated Senior Medical Center.
  • Utilized strong communication skills when interacting with clients or colleagues both verbally & written.
  • Monitored competitor activity in order to stay ahead of chages in the marketplace.

Customer Care Specialist

GEHA
Independence
06.2019 - 06.2020
  • Resolved customer complaints promptly and professionally.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Answered customer inquiries over the phone and via email.
  • Extensive Medical & Dental billing knowledge

Sales Team Lead/Sales Agent

Heartland Financial
Blue Springs
04.2017 - 01.2019
  • Utilized CRM software tools to track sales progress throughout the process.

  • Developed and implemented sales strategies to increase Medicare enrollment.
  • Maintained accurate records of sales activities and customer interactions.
  • Provided product information and answered questions about Medicare services.
  • Followed up with clients regularly to ensure satisfaction and address any issues.

Education

High School Diploma -

Blue Springs High School
Blue Springs, MO
05-1989

Skills

  • Data entry
  • Customer relationship management
  • Customer service
  • Customer retention
  • Relationship building
  • Attention to detail
  • Problem solving
  • Time management
  • Team collaboration
  • Escalation management
  • Client relations
  • De-escalation techniques
  • Data collection
  • Call center procedures
  • Scheduling

Timeline

Administrative Sales Support Specialist

Safe Haven Security Services
01.2023 - Current

Membership Growth Consultant

Dedicated Senior Medical Center
02.2022 - 01.2023

Customer Care Specialist

GEHA
06.2019 - 06.2020

Sales Team Lead/Sales Agent

Heartland Financial
04.2017 - 01.2019

High School Diploma -

Blue Springs High School

Similar Profiles

CREATE PROFILE
Stefanie Baldwin