Stanneshea pittman
St Louis
Summary
Dynamic Service Specialist with a proven track record at Caring Solutions, excelling in client retention and complaint handling. Adept at cross-functional coordination and technical troubleshooting, I enhance user satisfaction through creative problem-solving and effective communication. Committed to continuous improvement, I thrive in fast-paced environments while maintaining strong organizational skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Service Specialist
Caring Solutions
2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed service requests, ensuring timely follow-up and accurate documentation of interactions.
- Collaborated with team members to streamline processes, improving overall service response times.
- Trained new staff on procedures and best practices to enhance team performance and service quality.
- Organized workshops and training sessions focused on product knowledge for both staff and customers.
- Analyzed customer feedback to identify trends, implementing solutions that enhanced user satisfaction levels.
- Utilized CRM systems to track customer interactions, contributing to improved client relationship management.
St. Louis Forestry
City of St. Louis
09.2017 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Science - Dental Science
Anthem College
Maryland Heights 09-2017
High School Diploma -
Gateway Institute Of Technology
5101 McCree05-2017
Skills
- Client retention strategies
- Cross-functional coordination
- Professional telephone demeanor
- Clerical support
- Verbal and written communication
- Creative problem solving
- Money handling
- Data entry
- Technical troubleshooting
- Task prioritization
- Complaint handling
- Microsoft outlook
- Appointment scheduling
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Certified {CPR}
- [Caring Solutions]
- 2years
Timeline
St. Louis Forestry
City of St. Louis
09.2017 - 03.2020
Service Specialist
Caring Solutions
2024 - Current
Associate of Science - Dental Science
Anthem College
High School Diploma -
Gateway Institute Of Technology