Stanley Franklin
Neosho
Summary
Dynamic leader with extensive experience at Federal Express, excelling in operations management and staff development. Streamlined processes for enhanced productivity, fostering team collaboration and leadership. Achieved significant reductions in processing times and workplace accidents, demonstrating exceptional decision-making and relationship-building skills.
Overview
28
28
years of professional experience
Work History
Courier
Federal Express
10.2023 - Current
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Courier
Federal Express
05.2021 - 10.2023
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
AM Sort Lead
Federal Express
07.2013 - 05.2021
- Streamlined workflow for increased productivity through effective resource allocation and task prioritization.
- Assisted with the development of new sorting procedures that led to a significant reduction in processing time.
- Developed strong interpersonal relationships within the team, fostering a collaborative work environment conducive to high performance levels.
Home Inspector
Pillar To Post (Franchise Owner)
07.2013 - 05.2021
- Maintained high ethical standards by providing unbiased assessments of homes'' conditions.
- Collaborated with real estate agents to facilitate timely inspections and clear communication of findings.
- Identified potential safety hazards for homeowners through diligent inspection of electrical systems, plumbing, and structural components.
- Educated clients on proper home maintenance practices, reducing future repair costs.
- Streamlined inspection processes by implementing time-saving techniques and tools.
Operations Manager
Federal Express
07.2011 - 05.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Senior Manager
Federal Express
04.2006 - 06.2011
- Oversaw operations of 110 hourly employees and 4 operations managers.
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Operations Manager
Federal Express
04.2001 - 04.2006
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Manager
Federal Express
07.1999 - 04.2001
- Feeder location (Multiple types of aircrafts)
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Courier
Federal Express
04.1997 - 04.1999
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
Education
Bachelor of Science - Management
Missouri Southern State University
Joplin, MO05-1997
Skills
- Staff training and development
- Decision-making
- Team leadership
- Task delegation
- Relationship building
- Operations management
- Staff development
- Shift scheduling
Timeline
Courier
Federal Express
10.2023 - Current
Courier
Federal Express
05.2021 - 10.2023
AM Sort Lead
Federal Express
07.2013 - 05.2021
Home Inspector
Pillar To Post (Franchise Owner)
07.2013 - 05.2021
Operations Manager
Federal Express
07.2011 - 05.2013
Senior Manager
Federal Express
04.2006 - 06.2011
Operations Manager
Federal Express
04.2001 - 04.2006
Operations Manager
Federal Express
07.1999 - 04.2001
Courier
Federal Express
04.1997 - 04.1999
Bachelor of Science - Management
Missouri Southern State University
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