Stacy Shaw

• Install and configure hardware and software components
• Upgrade systems to enable compatible software
• Test and evaluate new technology
• Perform tests on new hardware and software
• Troubleshoot hardware and software issues.
• Analyze IT requirements and provide objective advice on the use of IT
• Set up new user accounts and profiles and handle password issues.
• Developed and implemented IT policies to enhance data security and compliance.
• Coordinated software upgrades and system installations across hotel departments.
• Collaborated with vendors to procure hardware and software solutions effectively.
• Monitored network performance, troubleshooting issues proactively to minimize downtime.

Worked tirelessly to meet customers' needs.

• Troubleshooting issues for customers daily
• Worked in Service Now creating tickets and MTS remote into devices
• Installed/Uninstalled software through SCCM
• Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
• Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
• Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
• Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.

• Operated floor care equipment to ensure polished surfaces and carpets.
• Conducted regular inspections for cleanliness and safety compliance.
• Responded promptly to spills and accidents to maintain safety standards.
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• Ensured all safety protocols were followed when operating power tools and equipment.
• Inspected floors for signs of wear or damage and repaired accordingly.
• Evaluated work areas before planning flooring layout for different projects.
• Kept accurate records of supplies used during each shift.
• Restocked supplies as needed between shifts to ensure adequate supply levels at all times.

• Scrape and sand floor edges and areas inaccessible to floor sanders, using scrapers, disk-type sanders, and sandpaper.
• Supervised daily operations in a fast-paced medical environment.
• Trained and mentored staff on best practices and safety protocols.
• Coordinated workflow between departments to ensure efficient patient care.
• Managed inventory control for medical supplies and equipment.
• Facilitated communication between healthcare teams to resolve issues promptly.
• Supervised and evaluated staff performance, providing feedback and guidance as needed.

• Maintained equipment in optimal working condition through regular checks.
• Inspected finished floors for quality assurance and consistency standards.
• Educated staff on proper floor care techniques and maintenance procedures.
• Managed inventory of supplies to ensure availability for ongoing projects.
• Readied work areas by clearing and smoothing surfaces and adjoining structures.
• Laid and stained oak casings and hardwood floors.
• Mixed and applied sealants, adhesives, paints and other coatings according to manufacturer instructions.
• Inspected finished floors for defects such as scratches, gouges or unevenness.