Stacy Olson
Jackson,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated to successfully handling wide range of technical, administrative and executive-support tasks. Skilled relationship builder comfortable working with different personalities. Advanced computer skills in MS Office Suite and Adobe coupled with mastery of office management and staff development.
Overview
24
24
years of professional experience
Work History
Legal Assistant
Statler Lawyers
12.2015 - Current
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Created spreadsheets to track client progress and document billable hours.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
- Assisted attorneys with reviewing and organizing witness reports.
- Contacted witnesses to testify under oath at court hearings.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
Back Office Executive
Emerson Transportation Inc
01.2020 - 04.2023
- Received purchase orders and processed invoices for payment.
- Performed database management and analysis of business functions and processes.
- Organized office operations, leading daily activities and controlling correspondence.
- Supervised clerical staff to guide overall strategic direction.
- Maintained inventory for back-office supplies, computers and work-stations.
- Ordered office supplies and maintained supplier contacts in database.
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Supervised processing of orders, order tracking and delivery of goods
- Produced reports, contracts and correspondence using various software.
- Developed and updated calendars to schedule team and customer meetings.
- Worked with IT department to address technology issues and shortfalls.
- Reviewed reports produced by accounting department to assess organization's financial health.
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Designed and implemented office policies and enforced standards.
- Analyzed trends and reported on areas of improvement or change.
- Assessed special reports, summarizing information and identifying trends to guide decision making.
- Achieved financial objectives through annual budget preparation, expenditure controls and variances analysis.
- Organized company functions and events to improve employee morale.
- Advised on technical improvements to enhance internal systems and processes.
- Emerson Transportation Inc. was a private carrier for over 1 year for FedEx Freight out of St. Peters, MO. Location
Receptionist/Customer Service
Translectric Inc
04.1999 - 10.2015
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Sought ways to improve processes and services provided.
- Quoted, Scheduled and Processed LTL shipments.
- Processed FedEx and USPS small packages through each carriers software.
Education
GED -
Ste. Genevieve Sr. High School
Sainte Genevieve, MOSkills
- Document Preparation
- Case Management
- Customer Relationship Management
- Database Management
- Writing and Editing
- Organizational Efficiency
- Client Service and Support
- Travel and Event Coordination
- Interviewing Clients
- Meeting Preparation
- Project Organization
- Administrative Support
- Task Prioritization
- Client Billing
- Exceptional Telephone Etiquette
- Court Document Filing
- Client Relations
- Confidentiality Understanding
- Billing Statements
- Assisting Legal Professionals
- Conducting Intakes
- Prepare Exhibits
- Multi-Line Switchboards
- Deadline Monitoring
- Advanced Word Processing
- MS Office Proficiency
- Online Databases
- Scheduling
- Correspondence
Timeline
Back Office Executive
Emerson Transportation Inc
01.2020 - 04.2023
Legal Assistant
Statler Lawyers
12.2015 - Current
Receptionist/Customer Service
Translectric Inc
04.1999 - 10.2015
GED -
Ste. Genevieve Sr. High School
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