Stacie Whitney
Florissant
Summary
Resourceful Airline Customer Service Agent known for high productivity and efficient task completion. Skilled in conflict resolution, ticketing software, and passenger assistance, ensuring smooth operations at the airport. Excel in communication, teamwork, and problem-solving to enhance passenger satisfaction and streamline service processes.
Overview
4
4
years of professional experience
Work History
Receptionist
Urgent Care Group
St Louis
05.2025 - Current
- Greeted patients and visitors warmly at the front desk.
- Managed patient check-in and check-out processes efficiently.
- Answered phone calls, addressing inquiries and directing calls appropriately.
- Scheduled appointments using electronic health record systems.
- Collected patient information and verified insurance details accurately.
- Coordinated with medical staff to ensure smooth patient flow.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Customer Service Agent
American Airlines
St Louis
06.2022 - 05.2025
- Resolved customer complaints with empathy and professionalism.
- Assisted passengers with ticketing and flight inquiries effectively.
- Provided accurate information regarding flight schedules and policies.
- Utilized airline software to manage bookings and reservations seamlessly.
- Handled check-in processes for passengers promptly and courteously.
- Educated passengers on safety procedures and travel regulations clearly.
Education
Fox High School
Arnold, MOSkills
- Airline software
- Check-in processing
- Flight information
- Active listening
- Time management
- Attention to detail
- Customer service
Timeline
Receptionist
Urgent Care Group
05.2025 - Current
Customer Service Agent
American Airlines
06.2022 - 05.2025
Fox High School