Staci Smith
Lathrop,MO
Summary
Highly driven, self- motivated professional who thrives in fast-paced and challenging environments to apply personal development skills, knowledge and education. And 20 plus years experience in the hospitality industry to continue role as General Manager.
Overview
11
11
years of professional experience
Work History
General Manager
Holiday Inn Express KCI Airport
07.2024 - Current
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
- Increased customer service ratings through personable service.
- Oversaw day-to-day operations of 109-room hotel with staff of 27 employees.
- Evaluated and promptly resolved lodging facility operational issues.
General Manager
Staybridge Suites
06.2022 - 04.2024
- Managed all aspects of the hotel
- Made sure to meet or exceed monthly GOP and budget
- Assisted all departments as needed
- Responded to guest reviews
- Made sure that all employees worked to provide the best guest experience to all of our guests
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Collections Representative
Client Services Inc.
08.2020 - 06.2022
- Handle collections for Synchrony Bank
- Overcome obstacles to get collection results
- Utilize my customer service skills to negotiate & build rapport in order to set up payment plan
Assistant General Manager
Holiday Inn Express & Suites
03.2019 - 08.2020
- Worked with Hotel Investor App
- Used Hotel Efficiency program to ensure housekeeping staff kept in the 15/30 time line for room cleans, scheduling, & forecasting
- Managed a 109 room Airport property
- Worked closely with sales department to improve revenue for the hotel
- Managed all aspects of the hotel and shuttle service
- Ensured that each guest's experience was positive, memorable and consistent
- Maintained project quality with a hands-on management style
General Manager
Staybridge Suites
01.2017 - 01.2018
- Managed extended stay property
- Took care of all AR accounts including billing and payments
- Ensured all expenses were kept below budget
- Worked with the Kansas City Chiefs closely to provide extended stay for all Chief rookies for the 2018 season
- Managed all aspects of the hotel operations including forecasting, P & L's, Tax Exempt reports, etc
- Managed, trained, and motivated both front and back of house employees to always be improving knowledge and abilities in the field
- Monitored and evaluated teams, identifying and targeting opportunities for improvement
- Ensured that each guest's experience was positive, memorable and consistent
- Enhanced operational efficiency and productivity by managing budgets, accounts, and labor costs
General Manager
Holiday Inn & Suites
02.2015 - 01.2018
- Managed Full service hotel
- Delivered business strategy and developed systems and procedures to improve the quality and efficiency of operations
- Trained, coached, and mentored staff to ensure smooth adoption of new program
- Ensured that each guest's experience was positive, memorable and consistent
- Worked directly with staff to pass Q&A for the first time in 5 years in all aspects that we had control over
Assistant General Manager
Comfort Inn & Suites
10.2013 - 02.2015
- Oversaw most aspects of the day to day operations for the hotel
- Selected and hired most hotel staff and completed all new hire paperwork
- Reviewed employee performance and conducted personnel actions such as disciplinary actions and terminations
- Received and resolved guest complaints and employee issues
- Booked and managed all meetings/groups
- Performed functions of the General Manager in their absence
Education
High school diploma -
Lathrop High School
Lathrop, MOSkills
- Effective leader
- Conflict resolution
- Staff training/development
- Budget administration
- Customer service-oriented
- Operations Management
- Account Receivable
- Coaching and mentoring
- Opera
- Choice hotels
- Visual Matrix
- Scheduling
- Inventory
- Training
- Inventory Management
- Hotel Management
- P&L Management
- Management
- Customer service
- Hotel experience
- Cash handling
- Leadership
- Profit & loss
- Cost control
- Team management
- Problem Resolution
- Efficient multi-tasker
- Staff Management
- Brand Management
- Guest Relations
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Front desk agent (hotel), Proficient, 05/01/24
- Work style: Professionalism, Proficient, 05/01/22
- Management & leadership skills: Impact & influence, Proficient, 05/01/22
- Customer focus & orientation, Proficient, 04/01/22
- General manager (hospitality), Proficient, 06/01/24
Timeline
General Manager
Holiday Inn Express KCI Airport
07.2024 - Current
General Manager
Staybridge Suites
06.2022 - 04.2024
Collections Representative
Client Services Inc.
08.2020 - 06.2022
Assistant General Manager
Holiday Inn Express & Suites
03.2019 - 08.2020
General Manager
Staybridge Suites
01.2017 - 01.2018
General Manager
Holiday Inn & Suites
02.2015 - 01.2018
Assistant General Manager
Comfort Inn & Suites
10.2013 - 02.2015
High school diploma -
Lathrop High School
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