Stacey Richards
Jefferson City
Summary
Experienced supervisor and leader with 10+ years of experience leveraging exceptional planning and problem-solving abilities to enhance day-to-day operations and ensure compliance. Excellent communication skills and a keen eye for identifying areas in need of improvement. Proven track record of successfully leading cross-functional teams. Skilled in process improvement and resource allocation. Proactive problem-solver who consistently uses independent decision-making skills and sound judgment to positively impact team success.
Overview
12
12
years of professional experience
Work History
Operations Manager
Moniteau County Emergency Dispatch
09.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires.
- Analyzed and reported on key performance metrics to director.
- Facilitated smooth collaboration between departments through clear communication channels.
- Contributed to the development and implementation of policies, procedures and protocols.
- Trained and guided team members to maintain high quality assurance standards and compliance.
Administrative Assistant
Parks and Recreations
06.2015 - 06.2019
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Medical Care Coordinator
Missouri National Guard
12.2013 - 06.2015
- Contributed to the development and implementation of policies and procedures, ensuring a consistent approach to care coordination across the organization.
- Acted as a liaison between patients, families, and healthcare professionals to address concerns and resolve issues promptly.
- Ensured accurate documentation of patient information, maintaining confidentiality and compliance with HIPAA regulations.
Jailer
Cole County Sheriff's Office
06.2013 - 05.2014
- Maintained jail security by performing frequent security checks within cell and inspecting each cell for contraband.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Reduced inmate altercations through effective communication and conflict resolution strategies.
Education
Bachelor of Arts - Criminal Justice
Columbia College
Columbia, MO05-2017
Skills
- Policies and procedures development and implementation
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff training and development
- Staff management
Timeline
Operations Manager
Moniteau County Emergency Dispatch
09.2018 - Current
Administrative Assistant
Parks and Recreations
06.2015 - 06.2019
Medical Care Coordinator
Missouri National Guard
12.2013 - 06.2015
Jailer
Cole County Sheriff's Office
06.2013 - 05.2014
Bachelor of Arts - Criminal Justice
Columbia College
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