Spencer Shockley
Lathrop
Summary
Dedicated professional with demonstrated strengths in customer service, operations management, company growth and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
16
16
years of professional experience
Work History
Process Coach
Aerotek / Ford
07.2025 - Current
- Conduct job task analysis to streamline processes and enhance operational efficiency.
- Provided coaching and mentorship to union team members, fostering a culture of continuous improvement.
- Implemented Lean Manufacturing principles to eliminate waste and optimize resources.
- Ensure safety, quality, and productivity objectives are met through coaching standardized work.
Terminal Manager / Fleet Manager
Rocking T Inc / Sallee Inc
02.2023 - 06.2025
- Collaborate with COO and owner on long-term planning initiatives for organization as whole. Responsible for P&L for Sallee and my terminal.
- Prospect and on-board new customers to grow both Rocking T and Sallee Inc.
- Manage and perform daily operations of terminal, including staff and customer demands.
- Oversaw fleet maintenance, keeping vehicles in good operating condition.
Manager of Logistics Service
Seaboard Foods
10.2021 - 02.2023
- I managed the teams that perform the day-to-day tasks of load tying, track & trace, customer appointment scheduling and buyer trucks (customer pickups)
- Analyze customer LTL orders for cost savings and trends that effect on time delivery
- Oversee the customer buyer truck program & build corresponding metrics for plant & customer performance/adherence to schedule
- Run weekly OPS call with Seaboard & plant leadership teams
- Review and address key metrics that are trending negative or positive
Manager of Customer Service & Claims
Seaboard Foods
11.2019 - 10.2021
- I managed the customer service and claims teams that ensure customer issues/complaints are recorded, claims are input correctly and resolved in a timely manner and all overage shortage & damage (OS&D’s) are resolved quickly
- Ability to effectively work with corporate and plant leadership teams to conduct root cause analysis on customer complaints & to identify corrective measures for future shipments
- Ability to present data from customer surveys, customer complaints and claims in a fact-based manner to sales, plant operations and finance and drive corrective actions
- Direct and oversee the annual customer satisfaction survey in partnership with marketing, sales, FSQA & supply chain: provide analysis of the feedback from customers to drive action plans for improvement
Contract Carrier Manager
Seaboard Foods
12.2017 - 11.2019
- Managed and controlled all domestic outbound freight from our Guymon, OK plant
- I coordinated with carrier dispatchers to ensure drivers are planned for OTD on all outbound loads
- Helped carriers get dispositions on OS&D and claims
- Ability to think about new reports to help improve daily operations
- Create new reports and work with sales rep request to dig into root issues causing service failures
Solution Analyst
Cerner Corporation
09.2017 - 12.2017
- Was part of a team that is the first line of response for Patient Portals and Wellness Portals technical issues
- Responsible for service request investigation and resolution
- Had to investigate, analyze, and provide comprehensive solutions for service requests utilizing applicable monitoring and troubleshooting tools
- Was accountable for communicating and working directly with the clients and their patients to resolve key issues.
Account Coordinator
Ascent Global Logistics
01.2015 - 09.2017
- Part of a team that handled all ocean export shipments for the most demanding client for Marisol, Smithfield Farmland Foods
- Coordinate with cold-storage and transload facilities on West Coast to ensure containers are properly loaded and reach ports by the cut dates
- Filed AES, sent shipping instructions and created export documents
- Created all the documents by Letter of Credit
Account Executive
Ascent Global Logistics
01.2015 - 09.2017
- Ability to analyze financial reports to improve margins
- Experienced in Face-to-Face meetings with existing and new clients
- Analyzed market trends to keep clients up to date with current market value
- Building and maintaining client relations by evaluating and improving SOP’s
- Ability to prospect and create new organic company growth
- Ability to cold call and carry-on conversations with new prospects.
Tournament Director
KC Sports
05.2010 - 01.2015
- Organized and managed youth baseball tournaments in the Kansas City metro area
Education
Bachelor of Science - Physical Education, Health and Exercise Science
Missouri Western State University
St. Joseph, MO05.2013
Pre-Physical Therapy
Iowa Western Community College
Council Bluffs, IASkills
- Team Leadership
- Union management
- Supply Chain Management
- Adaptability and Flexibility
- Operations Management
- Strategic Planning
- Sales presentation
- New Business Development
- Account Management
- Business Planning
Timeline
Process Coach
Aerotek / Ford
07.2025 - Current
Terminal Manager / Fleet Manager
Rocking T Inc / Sallee Inc
02.2023 - 06.2025
Manager of Logistics Service
Seaboard Foods
10.2021 - 02.2023
Manager of Customer Service & Claims
Seaboard Foods
11.2019 - 10.2021
Contract Carrier Manager
Seaboard Foods
12.2017 - 11.2019
Solution Analyst
Cerner Corporation
09.2017 - 12.2017
Account Coordinator
Ascent Global Logistics
01.2015 - 09.2017
Account Executive
Ascent Global Logistics
01.2015 - 09.2017
Tournament Director
KC Sports
05.2010 - 01.2015
Pre-Physical Therapy
Iowa Western Community College
Bachelor of Science - Physical Education, Health and Exercise Science
Missouri Western State University