Spencer McCormick
Joplin
Summary
I am a detailed-oriented Master Technician versed in my craft and love learning new things and mastering them. Making sure all the work is done efficiently, fast and correct is always on my mind and my work speaks volumes to this fact.
Overview
9
9
years of professional experience
Work History
Master Technician
Blue Sky Smart Solutions
03.2021 - Current
- Along with my duties as a normal dish technician, including installing and troubleshooting dish network servies, as a Master Technician I also train incoming technicians in the field insuring they know how to complete the work in a timely manner, as clean and efficient as they can, and with all the tools they need in order to be out in the field on their own in 3 weeks time.
- Besides Dish Network job, I am also registered as an Ontech technician, HughesNet, Starlink, Flock Safety, Roberts Racing, ShopperTalk for boost mobile stores, and a Boost mobile technician.
Dish Technician
Dish Network Corp
11.2020 - 07.2021
- Installed and configured satellite dishes and receivers for residential and commercial customers.
- Troubleshot technical issues, ensuring timely resolutions for customer satisfaction.
- Recommended and sold different high quality items which would enhance the customers viewing experience.
Information Technology Support Specialist
University of Oklahoma
02.2017 - 05.2019
- Provided technical support for hardware and software issues, enhancing user satisfaction and system functionality.
- Communicating with students and professors on campus via tickets and phone to regularly solve both account related and networking issues.
- Students and faculty could leave their computers with the office and I would attempt primary troubleshooting methods, such as run anti-virus software, factory resetting, fixing drive issues and downloading partitions of both windows and Mac.
Education
Computer Scinece
University of Oklahoma
Norman, OKSkills
- Strong communication skills
- Adaptive problem solving
- Expert diagnostics
- Continuous improvement mindset
- Thoroughness in projects
- Documenting all aspect of work
- Training new employees with expertise
- Hand and power tools
- Safety protocols and procedures
Timeline
Master Technician
Blue Sky Smart Solutions
03.2021 - Current
Dish Technician
Dish Network Corp
11.2020 - 07.2021
Information Technology Support Specialist
University of Oklahoma
02.2017 - 05.2019
Computer Scinece
University of Oklahoma