Spencer Kee
Kansas City
Summary
Flexible and dependable with significant experience planning and maintaining work schedules, managing employee relations, and collaborating with supervisors and team members to ensure effective customer service
Overview
17
17
years of professional experience
Work History
Server/Trainer
Jose Peppers
Belton
05.2023 - Current
- Prepared and led food service training programs to teach staff various tasks.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Coached staff members on best practices for optimizing server performance levels.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
Outbound Support
Chewy
Belton
04.2022 - 10.2022
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
Server/Trainer
On the Border Mexican Grill and Cantina
Kansas City
06.2020 - 07.2021
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Provided continuous evaluation and feedback to server employees.
- Trained new team members on restaurant procedures.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Assistant Store Manager
Scrub Hub
Independence
07.2018 - 11.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed sales and gross profit report to assess company efficiency.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Manager
Aeropostale
Independence
03.2018 - 08.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored security to protect employees, customers and property.
- Developed strategy to increase sales and drive profits.
- Coached team members to enhance professional development.
- Compiled financial data to comply with budget.
Front End Coordinator
TJX
Independence
09.2017 - 07.2018
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Promoted importance of security and customer tracking to minimize store losses.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Strengthened merchandising and promotional strategies to drive sales.
- Coached employees on how to handle complicated issues and difficult customers.
Marketing Assistant
Trinity Management Group
Kansas City
05.2017 - 10.2017
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Provided customer service and was involved in training new team members each month.
- Maintained documentation detailing completed project milestones.
- Identified appropriate marketing channels and target customers for campaigns.
Server / Trainer
Darden Restaurants
Lees Summit
07.2011 - 01.2015
- Trained new team members on menu items and performance strategies.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent customer service.
- Shared knowledge of menu items and flavors.
- Cultivated warm relationships with regular customers.
- Resolved guest complaints to maintain complete customer satisfaction.
Personal Banker/Lead Teller
Hawthorn Bank
Columbia
07.2008 - 02.2010
- Processed requests for customer statements and updated customer information.
- Expanded client base by promoting new financial products.
- Balanced cash drawers and vault accounts.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Answered customer questions and explained available services.
Education
Business Management -
Longview Community College
Lees Summit, MO08.2009
College Prep -
Summit Academy
Lees Summit, MO06.2007
Business Administration - Marketing
University of Missouri - Kansas City
Kansas City, MOSkills
- Customer service
- Guest services
- Communication skills
- Time management
- Restaurant experience
- Upselling techniques
- Critical thinking
- Employee relations
- Professional demeanor
Timeline
Server/Trainer
Jose Peppers
05.2023 - Current
Outbound Support
Chewy
04.2022 - 10.2022
Server/Trainer
On the Border Mexican Grill and Cantina
06.2020 - 07.2021
Assistant Store Manager
Scrub Hub
07.2018 - 11.2018
Assistant Manager
Aeropostale
03.2018 - 08.2018
Front End Coordinator
TJX
09.2017 - 07.2018
Marketing Assistant
Trinity Management Group
05.2017 - 10.2017
Server / Trainer
Darden Restaurants
07.2011 - 01.2015
Personal Banker/Lead Teller
Hawthorn Bank
07.2008 - 02.2010
Business Management -
Longview Community College
College Prep -
Summit Academy
Business Administration - Marketing
University of Missouri - Kansas City