Sophie Gilmore
Advance
Summary
Results-driven Manager in Sales and Customer Support known for high productivity and efficient task completion. Skilled in strategic sales planning, customer relationship management, and conflict resolution. Excel at communication, leadership, and problem-solving to enhance team performance and achieve targets.
Overview
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Manager, Sales and Customer Support
Endless Summer Tan
Cape Girardeau
2026.01 - Current
- Managed phone inquiries, scheduled appointments, and delivered exceptional customer service to ensure client satisfaction.
- Guided customers in selecting tanning packages, lotions, and skincare products to enhance their experience.
- Educated clients on tanning equipment, salon policies, and safe tanning practices.
- Operated the cash register and processed customer transactions accurately.
- Cultivated a welcoming atmosphere for clients, contributing to a positive salon environment.
- Restocked retail merchandise and maintained a clean, organized salon.
- Cleaned and sanitized tanning rooms and equipment between appointments.
Golf Shop Associate
Teehouse Complex
Cape Girardeau
2024.10 - Current
- Greeted customers, delivering friendly and knowledgeable service to enhance shopping experience.
- Greeted customers, delivering friendly and knowledgeable service to enhance shopping experience.
- Answer customers' questions over the phone or in person and support daily golf shop operations.
- Restocked merchandise and organized retail area to ensure a welcoming environment.
- Restocked merchandise and organized retail area to ensure a welcoming environment.
- Assisted in enhancing guest experiences by providing exceptional service during visits to the facility.
Education
Hospitality Administration And Management
Southeast Missouri State University
Cape Girardeau, MO 2025.08 - 2026.07
Notre Dame Regional High School
Cape Girardeau, MissouriSkills
- Sales support
- Customer service
- Guest experience enhancement
- Effective communication
- Team collaboration
- Time management
Timeline
Manager, Sales and Customer Support
Endless Summer Tan
2026.01 - Current
Hospitality Administration And Management
Southeast Missouri State University
2025.08 - 2026.07
Golf Shop Associate
Teehouse Complex
2024.10 - Current
Notre Dame Regional High School