Sophia Smialek

• Crafted high-quality coffee beverages while adhering to established recipes and standards.
• Provided exceptional customer service, ensuring a welcoming environment for all patrons.
• Operated espresso machines and brewing equipment to maintain optimal performance.
• Maintained cleanliness and organization of workstations to comply with health regulations.

I managed cash and credit card transactions accurately, reconciling payments at the end of each shift. I handled challenging customer situations with professionalism and
empathy, resolving issues to the satisfaction of both guests and management
I collaborated with kitchen staff and management to ensure order accuracy and resolve any issues,maintaining a seamless flow of service
I also delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery, and addressing customer needs promptly.