Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Pettigrew

Branson

Summary

Self-motivated leader and customer service professional that makes others positive experience a priority. Efficient in working alongside team members, as well as independently, to make sure people feel they are properly taken care of and treated with kindness throughout our interactions. Always willing to go the extra mile to ensure positive guest feedback!

Overview

6
6
years of professional experience

Work History

Vacation Rental Owner

Self Employed (Blue Hammock Properties)
08.2023 - Current
  • Prioritize customer satisfaction and experiences
  • Communicate with guests about trip details as well as giving useful recommendations to help create a memorable stay
  • Be self-motivated, with a strong sense of personal responsibility
  • Learn to adapt to situations to create positive solutions
  • Manage day-to-day business operations

Resort Concierge

Branson Travel Group (Branson's Nantucket)
05.2023 - Current
  • Created memorable experiences by arranging customized vacation itineraries tailored to each guest
  • Make sure guests are treated kindly and find it easy to use my services to make their trip run smoothly
  • Develop a strong knowledge of the Branson area to give informed recommendations based on customers individual needs.
  • Built rapport with customers by using active listening skills to create positive feedback to reflect on the resort
  • Took phone calls efficiently and made it a priority to follow up on inquiries and orders
  • Learned to navigate busy lobbies and ensure guests are properly taken care of

Property Manager

Valhalla Management
11.2023 - 03.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other vendor services.
  • Created a safe environment for tenants by enforcing rules created by the landlord
  • Used organizational skills to manage paperwork and files for each individual tenant and applicant
  • Coordinated with maintenance staff to ensure timely completion of repairs
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Houseboat Cleaning

Five Star Houseboat Vacations
05.2023 - 10.2023
  • Worked effectively in fast-paced environments
  • Practiced working independently and collaboratively in a team environment.
  • Created a safe and clean environment for guest
  • Collaborated with other housekeeping staff to complete tasks efficiently
  • Assisted guests with luggage and groceries as they boarded the boats for their trips

Cave Tour Guide

Talking Rocks Cavern
05.2019 - 07.2023
  • Navigated large groups of people through a difficult environment
  • Entertained and made conversation with guests while relaying educational information
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests
  • Made it a priority to set the business apart based on guests experience with staff

Education

High School Diploma -

Reeds Spring High School
Reeds Spring, MO
05-2023

Skills

  • Customer service
  • Strong Interpersonal and Communication Skills
  • Small business operations
  • Relationship building
  • Teamwork and collaboration
  • Problem-solving
  • Flexible and adaptable
  • Organization and time management

Timeline

Property Manager

Valhalla Management
11.2023 - 03.2024

Vacation Rental Owner

Self Employed (Blue Hammock Properties)
08.2023 - Current

Resort Concierge

Branson Travel Group (Branson's Nantucket)
05.2023 - Current

Houseboat Cleaning

Five Star Houseboat Vacations
05.2023 - 10.2023

Cave Tour Guide

Talking Rocks Cavern
05.2019 - 07.2023

High School Diploma -

Reeds Spring High School

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Sophia Pettigrew