SOPHIA M. WUNDERLICH
St Louis
Summary
Detail-oriented Operations and Customer Support Professional with several years of experience managing customer accounts, processing orders, and resolving cross-departmental issues. Skilled in Salesforce, NetSuite, case management, and documentation, with a focus on employee training and organizational efficiency. Capable of balancing multiple priorities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Technical Analyst
Linxup
11.2021 - Current
- Manage customer accounts, support cases, and service requests using Salesforce.
- Process orders, billing updates, payment method changes, and account maintenance through NetSuite.
- Document customer interactions and maintain detailed case records.
- Coordinate with Billing, Finance, Sales, Fulfillment, and Account Management teams to resolve issues.
- Provide support through phone, email, chat, and ticketing systems.
- Train and mentor employees on internal systems, workflows, and troubleshooting procedures.
Bartender
River House Winery
Scott City
03.2021 - 01.2022
- Engaged with customers to provide exceptional service and recommendations.
- Maintained cleanliness and organization of the bar area.
- Trained new bartenders on procedures and menu items.
Lab Assistant / Courier
Saint Francis Medical Center
03.2020 - 11.2020
- Maintained laboratory records and documentation while following compliance standards.
- Verified specimen information, processed samples, and supported quality control procedures.
- Coordinated specimen transport and performed data entry and record management.
Teacher's Assistant
Christian School for Young Years
05.2017 - 02.2020
- Assisted teachers with classroom management and student engagement activities.
- Communicated regularly with parents about student progress and classroom events.
Education
GED -
Jackson Senior High School
Jackson, MOSkills
- Salesforce
- NetSuite
- CRM Management
- Microsoft Excel
- Data Entry & Record Management
- System Analysis
- Technical Support
- Payment Processing
- Case Management
- Customer Account Management
- Account Maintenance
- Incident Management
- User Support
- Cross-Department Collaboration
- Documentation & Recordkeeping
- Employee Training & Mentoring
- Problem Solving
Additional Information - Note
Attended Three Rivers College, Poplar Bluff, MO on an athletic scholarship.
Timeline
Technical Analyst
Linxup
11.2021 - Current
Bartender
River House Winery
03.2021 - 01.2022
Lab Assistant / Courier
Saint Francis Medical Center
03.2020 - 11.2020
Teacher's Assistant
Christian School for Young Years
05.2017 - 02.2020
GED -
Jackson Senior High School