Sophia Galeassi
Raymore
Summary
Friendly and dependable customer service professional with 5 years of restaurant experience in fast-paced environments. Skilled in communication, problem solving, and order coordination with a focus on accuracy and guest satisfaction. Psychology student with strong interpersonal awareness and the ability to remain calm under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Curbside Service
Jose Peppers
06.2021 - Current
- Manage high-volume phone and online orders with attention to accuracy and timing
- Worked effectively in fast-paced environments..
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items and restaurant protocols for optimal performance.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
Education
Bachelor of Science - Psychology
University of Missouri-Kansas City
Kansas City, MO05-2026
Skills
- Customer service & Hospitality
- Manage high-volume phone and online orders with attention to accuracy and timing
- Guest engagement
- Professional appearance
- Menu memorization
- Take-out service
- Catering operations
Certification
CPR & First Aid
Food Handler Certification
Languages
Spanish
Professional Working
Timeline
Curbside Service
Jose Peppers
06.2021 - Current
Bachelor of Science - Psychology
University of Missouri-Kansas City