Sonseeahray McClain
Belton
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Coach
Wingstop
Missouri City, MO
03.2025 - Current
- Oversaw regional operations, ensuring adherence to company standards and protocols.
- Mentored and developed team leaders, fostering a culture of continuous improvement.
- Implemented operational strategies that enhanced service delivery and customer satisfaction.
- Analyzed performance metrics to identify areas for operational efficiency improvements.
- Conducted regular site evaluations to ensure compliance with health and safety regulations.
- Achieved consistent sales growth by setting clear expectations and providing support to store managers.
General Manager
Hooters
Kansas City, Kansas
03.2024 - 04.2025
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Training Store General Manager
Chipotle Mexican Grill
Kansas City, MO
11.2018 - 02.2024
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Applebee's Grill + Bar
Grandview, Missouri
04.2016 - 11.2018
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Associate of Science - Police Science
Blue River Community College
Independence, MO06-2004
GED -
Palm Springs High School
Palm Springs, CA05-1999
Skills
Staff Supervision
P&L Management
Sales
Branding
Project Management
Business Administration
Financial Administration
Schedule Management
Customer Relationship Management
Expense Control
Performance Improvements
Safety assurance
Labor Cost Controls
Staff Management
Communication Skills
Motivation
Leadership
Training and coaching
Budgeting and cost control
Employee Scheduling
Multi-unit Operation Management
Certification
I have a Servsafe Manager certificate also I am a certified proctor for Servsafe
Timeline
Area Coach
Wingstop
03.2025 - Current
General Manager
Hooters
03.2024 - 04.2025
Training Store General Manager
Chipotle Mexican Grill
11.2018 - 02.2024
General Manager
Applebee's Grill + Bar
04.2016 - 11.2018
Associate of Science - Police Science
Blue River Community College
GED -
Palm Springs High School