SAMANTHA SWAYNE
Independence
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
9
9
years of professional experience
Work History
Salesperson
Waffle House
Kansas City
02.2024 - 07.2025
- Engaged customers to understand their needs and recommend suitable products.
- Maintained product displays to ensure an appealing shopping environment.
- Processed sales transactions accurately and efficiently at the point of sale.
Assistant Manager
Hoogland Foods
Kansas City
05.2018 - 06.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Mentored team members to enhance professional development and accountability in workplace.
- Compiled financial data to comply with budget.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Manager
Chuck E Cheese
Olathe
11.2016 - 05.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Diploma -
North Kansas City High School
Kansas City, MOCriminal Justice
North Texas Central College
Flower Mound, TXCertificate - Dental Assistant
Concorde Career College
Kansas City, MOSkills
- Business Development
- Staff Management
- Cost Control
- Negotiation
- Sales growth
- Training
- Employee scheduling
- Consulting
- Budgeting
- Financial Management
- Employee performance evaluations
- Staff Supervision
- Recruiting and Interviewing
- Customer relationship management
- Employee training
- Customer service
- Problem solving
- Effective communication
Timeline
Salesperson
Waffle House
02.2024 - 07.2025
Assistant Manager
Hoogland Foods
05.2018 - 06.2020
Assistant Manager
Chuck E Cheese
11.2016 - 05.2018
Diploma -
North Kansas City High School
Criminal Justice
North Texas Central College
Certificate - Dental Assistant
Concorde Career College