Skye Ramos-Wood
Lees Summit
Summary
Dynamic and results-oriented professional with extensive experience in customer service and pharmacy operations, notably at CVS Pharmacy. Excelled in inventory control and problem-solving, enhancing operational efficiency and patient care. Demonstrated exceptional team collaboration and staff leadership, significantly improving team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Associate
Panera Bread
10.2020 - 01.2022
- Customer service: Welcoming customers, taking orders, and providing a great experience.
- Food production: Preparing ingredients, assembling sandwiches and salads, and pulling products for orders.
- Teamwork: Working well with others and supporting the manager.
- Safety and procedures: Maintaining safety and following procedures.
Lead Pharmacy Technician
CVS Pharmacy
06.2022 - Current
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Counted, measured, and compounded medications following standard procedures.
Education
Ruskin High School
Kansas City, MO05.2022
Skills
- Problem-solving skills
- Inventory control
- Pharmaceutical calculations
- Team collaboration
- Staff leadership
- Customer service
Timeline
Lead Pharmacy Technician
CVS Pharmacy
06.2022 - Current
Associate
Panera Bread
10.2020 - 01.2022
Ruskin High School
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