Skye Holder
Nixa
Summary
Results-driven Operations Manager with extensive experience in restaurant and hospitality leadership. Expertise in budget management, health and safety compliance, and performance optimization. Proven ability to build high-performing teams through strategic hiring and training while enhancing customer satisfaction and loyalty. Skilled in sales analysis, menu adjustments, and efficient operations management to support sustainable business growth.
Overview
8
8
years of professional experience
Work History
General Manager
Mawdz Enterprises - Tropical Smoothie Cafe
08.2019 - Current
- Ensured compliance with health regulations and policies, improving operational integrity.
- Increased profitability through effective cash management and cost-control initiatives.
- Developed onboarding programs, enhancing staff training and fostering a cohesive team culture.
- Promoted a customer-first environment, swiftly addressing concerns to enhance service quality.
- Maintained optimal inventory levels and vendor relationships, minimizing waste and maximizing efficiency.
- Analyzed sales data to inform menu updates and strengthen customer loyalty.
Seasonal Associate
Lowes Home Improvment
03.2019 - 07.2019
- Enhanced customer experiences through organized and attractive merchandise displays.
- Ensured accurate cash and card transactions for seamless customer service.
- Guided customers in selecting and caring for plants effectively.
- Maintained plant health by watering weekly and removing wilted parts.
- Restocked and rotated plant inventory daily for optimal shelf appearance.
Server
Hinode
09.2017 - 02.2019
- Enhanced guest satisfaction through exceptional customer service and attention to detail.
- Established rapport with patrons, resulting in increased repeat business and loyalty.
- Managed multiple tables efficiently while maintaining high service quality standards.
- Trained new staff on service protocols and effective operational techniques.
- Coordinated with kitchen staff to ensure timely and quality food service.
- Utilized POS system for order placement, bill management, and complimentary items.
Education
Associate of Arts - Behavioral Sciences
Ozarks Technical Community College
Springfield, Missouri, MO05-2026
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Staff management
- Staff training/development
- Relationship building
Timeline
General Manager
Mawdz Enterprises - Tropical Smoothie Cafe
08.2019 - Current
Seasonal Associate
Lowes Home Improvment
03.2019 - 07.2019
Server
Hinode
09.2017 - 02.2019
Associate of Arts - Behavioral Sciences
Ozarks Technical Community College