Summary
Overview
Work History
Education
Skills
Timeline
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Sky Faris

Kansas City

Summary

Experienced operations supervisor with a proven track record in transportation and logistics. Skilled in problem-solving and attention to detail, consistently delivering top-notch customer service. Seeking new opportunities to leverage skills and drive operational excellence in a dynamic work environment.

Overview

13
13
years of professional experience

Work History

Supervisor of Truckload Support

Worldwide Express
06.2017 - 05.2025
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Cultivated positive relationships with carriers to deliver timely and efficient updates.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.

Guest Services Coordinator & Hotel Shuttle Operator

Towne Park
08.2012 - 03.2020
  • Gave information about area attractions and provided directions.
  • Coordinated arrivals and departures of VIPs.
  • Created welcoming and comfortable environment for guests.
  • Assisted guests with variety of services and local attraction information.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.

Education

B.A. - History

University of Missouri - Kansas City
Kansas City, MO
05.2016

Skills

  • Multiple TMS experience
  • Expectation setting
  • Schedule development
  • Staff management
  • Decision-making
  • Department organization
  • Task delegation
  • Customer service
  • Attention to detail
  • Complex Problem-solving
  • Processes and procedures

Timeline

Supervisor of Truckload Support

Worldwide Express
06.2017 - 05.2025

Guest Services Coordinator & Hotel Shuttle Operator

Towne Park
08.2012 - 03.2020

B.A. - History

University of Missouri - Kansas City

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Sky Faris