Si nga Wong
Summary
Professional service industry specialist prepared for this role with proven track record in delivering exceptional customer experiences. Skilled in team collaboration, ensuring seamless operations, and adapting to evolving needs. Strong focus on communication, problem-solving, and maintaining high standards to achieve desired results. Reliable and responsive, contributing positively to team success and guest satisfaction.
Overview
10
10
years of professional experience
Work History
VIP Service Host
MGM
Macau
07.2025 - Current
- Providing exceptional service to our in-house table and slot players. Introduce the latest promotion aimed at enhancing the customer experience.
- Coordinates hotel reservations, transportation arrangements, room amenities, and customer requirements.
- Enhanced customer satisfaction by promptly and professionally addressing inquiries and complaints.
- Recognized for exemplary performance on multiple occasions, receiving positive feedback from both guests and management.
- Anticipated guest needs and provided timely assistance, resulting in positive feedback from patrons.
Beauty consultant
Parfums Christian Dior
11.2022 - 06.2025
- Actively involved to reach the sales targets & ranking, awareness of the surrounding environment
- Share the passion with customers on Dior products and on the Dior brand through Storytelling and strong product knowledge. Take initiatives to improve the Customer Experience
- Ensure a high level of standards in Merchandising and Brand image according to corporate guidelines
- Active participation in client’s registration (RTK), CRM & events
- Provide the best level of services to clients through consultations, cabin treatments and Master Classes
- Respect corporate rules (attendance, punctuality…) and Dior grooming guidelines
- Monitor stock levels, report any issues to the Boutique Manager to ensure there is sufficient stock
- Conduct all assigned operational and administrative tasks
- Build and maintain best relations with the team and collaborate with the rest of the departments: Marketing, Merchandising, Training.
Contract Beauty promoter
Multiple beauty brands
08.2021 - 10.2022
- Company Overview: Giorgio Armani beauty, Estée Lauder, Kiehl's, Guerlain, MFK, Helena Rubinstein, Diptyque
- Showing and attracting potential customers how the product works
- Demonstrating and providing information on promoted products
Perfume promoter
Cartier
05.2021 - 08.2021
- Demonstrating and providing information on promoted products
- Showing and attracting potential customers how the product works
Contract promoter
Beauty brands
08.2019 - 02.2020
- Company Overview: Giorgio Armani beauty, Lancôme, Estée Lauder, Ysl, est.
- Demonstrating and providing information on promoted products
- Setting up attractive product displays and promotional booths.
Part time in Marketing Department
Hult Prize Taiwan
11.2016 - 06.2019
- Communicate with sponsors
- Lead the content infiltration with media and new digital platform Drive positive media exposures to print, digital and social media
Officer of the Sports Information Department
2017 Universiade
08.2017 - 08.2017
- Distribute technical manuals of various competitions
- Issue certificate of achievement and other temporary tasks
- Competition and technical meetings
Part time sales associate
Diane von Furstenberg, Macau
Macau
04.2015 - 07.2016
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Increasing in store sales
- Introducing promotions and opportunities to customers
- Superior product knowledge
Education
BS - Diplomacy and International relations
Tam Kang University
Taiwan 01.2020
Political Science And Government
Nankai University
Tianjin01.2019
Pui Va high school
Macao01.2016
Skills
- Microsoft Office(Excel, word, powerpoint)
- Photoshop
- FinalCutPro
- Crm system
- Vip client services
- Retail experience
- Client relationship building
- Customer service
- Relationship building
Languages
Fluent in Chinese
Native Cantonese speaker
Fluent in English
Personal Traits
- Dedication
- Creativity
- Can-do Attitude
- Intellectual honesty
- Teamwork
- Active Listening
Timeline
VIP Service Host
MGM
07.2025 - Current
Beauty consultant
Parfums Christian Dior
11.2022 - 06.2025
Contract Beauty promoter
Multiple beauty brands
08.2021 - 10.2022
Perfume promoter
Cartier
05.2021 - 08.2021
Contract promoter
Beauty brands
08.2019 - 02.2020
Officer of the Sports Information Department
2017 Universiade
08.2017 - 08.2017
Part time in Marketing Department
Hult Prize Taiwan
11.2016 - 06.2019
Part time sales associate
Diane von Furstenberg, Macau
04.2015 - 07.2016
BS - Diplomacy and International relations
Tam Kang University
Political Science And Government
Nankai University
Pui Va high school