Simon Shoup
Kansas City
Summary
Experienced with assisting in installation, maintenance, and repair of HVAC systems. Utilizes comprehensive understanding of HVAC tools and procedures to support senior technicians. Track record of enhancing team efficiency through effective communication and task coordination.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
6
6
years of professional experience
Work History
HVAC Assistant
Ida Specialist
Raytown, MO
08.2025 - 11.2025
- Assisted in installation and maintenance of HVAC systems to ensure optimal performance.
- Supported troubleshooting processes for heating and cooling units, enhancing response times.
- Collaborated with technicians on system diagnostics to improve accuracy of repairs.
- Maintained inventory of tools and equipment, facilitating efficient workflow on job sites.
- Observed safety protocols during service calls, contributing to a safe working environment.
Sales Associate Stocker
Bimbo Backeries
Kansas City, MO
01.2023 - 11.2025
- Assisted customers in product selection, ensuring high levels of satisfaction.
- Managed inventory levels and organized stock to optimize sales floor efficiency.
- Collaborated with team members to achieve weekly sales targets consistently.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Shift Leader
Loves Truck Stop
Willow Springs, MO
01.2020 - 12.2023
- Led team in daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on company policies, procedures, and customer service best practices.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Streamlined workflow processes to enhance productivity and reduce wait times.
- Resolved customer complaints effectively to maintain positive relationships and loyalty.
- Conducted performance evaluations, providing feedback and support for staff development.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Mtn View Liberty
Mtn View MoSkills
- Air conditioning
- Ductwork fabrication
- HVAC controls
- Gas furnaces
- Sheet metal work
- Dedicated team player
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Product knowledge
- Team development
- Heavy equipment operation
- Friendly, positive attitude
Timeline
HVAC Assistant
Ida Specialist
08.2025 - 11.2025
Sales Associate Stocker
Bimbo Backeries
01.2023 - 11.2025
Shift Leader
Loves Truck Stop
01.2020 - 12.2023
High School Diploma -
Mtn View Liberty