Sierra Morrison
Blue Springs
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Office Manager
Convergent Dentistry
02.2026 - Current
- Managed daily office operations to ensure smooth workflow and efficiency.
- Implemented scheduling systems to optimize patient appointments and reduce wait times.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Billing Specialist
Dental Billing Group, LLC
07.2023 - 07.2024
- Entered procedure and diagnosis codes along with patient information into billing software for efficient invoicing.
- Verified insurance coverage and benefits for patients prior to treatment to ensure eligibility.
- Maintained accounting ledgers by verifying and posting all account transactions accurately.
- Investigated past due claims and delinquent accounts to recover revenues and minimize outstanding balances.
Dental Insurance Coordinator
Coppell Heritage Dentistry
08.2022 - 06.2023
- Created and maintained accurate electronic records of all insurance claims and payments.
- Generated monthly reports detailing the number of claims processed by provider and insurer.
- Tracked overdue payments from insurance companies to ensure prompt reimbursement.
- Assisted patients in understanding their benefits packages, including co-payments, deductibles.
Oral Surgery Assistant
Facial and Oral Surgery Associates
12.2021 - 06.2022
- Welcomed patients upon arrival, led to surgical area and managed procedure preparations.
- Assisted with suturing wounds closed following surgical operations when necessary.
- Documented patient records during procedures and added notes taken to treatment chart.
- Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
- Took part in surgical procedures by assisting oral surgeon.
- Provided patient care before, during, and after surgery, including taking vital signs.
Education
Business Management -
Pittsburg State University
Pittsburg, KS05-2018
Skills
- Dentrix, EagleSoft, and Open Dental proficiency
- Office management
- Insurance verification
- Claims processing
- Customer service
- Account management
- Contract preparation
- Billing and collections
- Business operations support
Certification
- 2026 HIPAA Compliance Certification
- Texas Registered Dental Assistant/ Radiographer
- 2023 Adult and Pediatric First Aid/CPR/AED Certification
- 2022 Yankee Dental Convention Credits - 14
- Maine Registered Dental Assistant/ Radiographer
Timeline
Office Manager
Convergent Dentistry
02.2026 - Current
Billing Specialist
Dental Billing Group, LLC
07.2023 - 07.2024
Dental Insurance Coordinator
Coppell Heritage Dentistry
08.2022 - 06.2023
Oral Surgery Assistant
Facial and Oral Surgery Associates
12.2021 - 06.2022
Business Management -
Pittsburg State University